Hotel Indigo - NYC Downtown - Wall Street, an IHG Hotel — Hotel in New York

My husband and I just returned from two nights at this hotel. Never having stayed in the Financial District/World Trade Center area before, I read copious reviews, narrowing my search down to three or four possible hotels, and finally choosing the Hotel Indigo NYC Downtown.||As with any hotel, one is likely to experience some favorable aspects and others less so. On the positive side, we found our room to be very clean, modern, with an extremely comfortable bed. Since we never heard any noise from outside or inside the building, the rooms must be well soundproofed. There was a decent sized safe, a refrigerator, and a Keurig machine. Bathroom towels were high quality. There was a spacious shower. The large screen television functioned quite efficiently.||Whoever designed the room made great efforts to squeeze into the “cozy” space whatever might be needed, but we just could not get past the feeling of being cramped the entire time. Before we began trying to do some minimal unpacking, I had my husband move the ice bucket and steamer to the top shelf in the closet area—the only significant shelf, at a height that was out of my reach. That provided a bit of space for our clothing in packing cubes to sit on the floor of the closet. We were able to utilize the hangers, to fit a couple of garments in the narrow space provided.||Everything remaining—suitcase, tote bags, shoes, purchases—basically had to sit on the floor, just inside the entrance to the room. There was no desk or table, other than a tiny round pedestal table beside the one chair in the room. That chair and a small ottoman were wedged up against the window, in the only spot where they would fit. The back of the chair lined up with the wall of the television, which eliminated the possibility of sitting in that chair to view the screen. While there were ample electrical outlets, it was difficult to utilize them with the lack of counter space or tabletops. The only drawers, maybe large enough to accommodate a few pair of socks, were in the diminutive nightstands. There was one very narrow shelf above the bathroom sink. The bottle of liquid soap was secured under it. With almost no clearance between the top of the bottle and the bottom of the shelf, it was difficult to activate the pump.||Our room was on one of the lower floors of the 25 story hotel. Because we overlooked only internal walls of close buildings, the sunlight did not descend to our level. For two days, our view was gloomy, though the weather was mainly quite pleasant. Even with every light turned on in the room, it simply was not bright enough, except in the bathroom.||Besides the steep NYC taxes, there is an amenities fee of $30.00 per day. Most of the perks included with this charge were ones which we either could not avail ourselves of or for which we had no interest. ||My initial instinct was to give this hotel a 3 out of 5 rating. However, the staff members at the front desk were exceptional. Everyone was knowledgeable, helpful, patient, and pleasant. To me, that counts for...

Just returned home after an amazing trip to New York. |My first time stateside, and it was amazing. |This hotel is lovely, I found it clean, comfortable, and the staff were all really|Pleasant and friendly. |I ate in the hotel 3 times, twice for breakfast and once for dinner. |All the meals were really nice.|Location wise, it’s literally on the corner of Wall Street and literally a 2 minute walk to the nearest subway station. |So it’s absolutely great to get about from. |I took the air train at JFk to Howard beach and got the a train to Fulton street station. |Fulton Street Station is about 5 mins round the corner from the hotel. ||The rooms are really modern, as is the hotel. |The rooms are slightly small, I didn’t find this a problem and really liked my room, though I was travelling solo, I think a couple would find it a bit more claustrophobic. |Really nice though, so don’t be put off. |I was upgraded on arrival to a king room, as the room I had booked wasn’t available. |Which was nice all the same. ||Couple of minor issues during my stay, I was told before I arrived breakfast was included and I’d get given vouchers on arrival. |This didn’t happen, and I was told I wasn’t able to take breakfast unless I paid for it. |The rooftop bar is lovely, but the actual rooftop isn’t open and is only open in the summer and to private events. Massive shame as I was really looking forward to going up to the top. |The bar itself is in the 25th floor, equally really nice and some great cocktails, and they do have an outside balcony but it’s not the same rooftop experience you may have seen online. |I was also stopped in reception one day as the server upstairs had said I hadn’t paid for my bill in the bar one night. |I asked the receptionist to check as I handed my Credit card to the server to pay, so wasn’t sure how that happened. |Both the bar staff and reception were both really friendly, just felt they were maybe short staffed or something.|One day I returned to my room and the maid had left a can of soda in my room, not a massive issue, and I didn’t say anything about it as I wasn’t really bothered. |I questioned the breakfast charges on departure and the receptionist was really helpful and reduced the charges. He was very apologetic and very nice about it. ||Fee wise: they add on resort fees which are about $30 a night, plus the NYC sales tax, which is payable on check out. |I was expecting this, as this is what a lot of hotels are doing in NYC, just fyi if you are staying here.|They take a credit card auth on arrival, which covers most of the fees anyway.||Overall a lovely stay, and the minor issues were very minor and not to be looked into too much. |All the staff were really polite and friendly, just think maybe communication needs to improve a little. |I would return to this hotel, and I would recommend the hotel to others. |It’s a clean, modern and comfortable hotel in downtown Manhattan, definitely worth a visit. ||New York is incredible, and well worth a visit. |I 100% would recommend and will hopefully return again...

The first time I stayed here, my experience was delightful! The staff was really friendly, the room was clean, and I felt excited to stay there again. I am not sure what changed, but the experience of staying there was extremely bad.

The front staff did not acknowledge that I was a silver member. The last time I was, and there was complimentary breakfast because of the status. This time, it was 15% off of the bill even when I double checked about being a silver IHG member.

When we got to the room, there was garbage left on the side of the sink, there was hair on the shower drain, and the floor felt dirty. These were things I looked past because I didn't want to cause any trouble. The next day when I got back to the room, the room was dirtier than when I left it. There was more garbage left IN the sink this time, there was hair on the floor, and when I pulled the sheets back, there was a crusty booger on the bed. This time I called to let the front desk know about all of the issues and there was no apology. We were told to bring all of our belongings downstairs so we could swich rooms. When we got there, the new room was smaller than the room we were in. This wasn't great because I had a baby with me and it was difficult to find a place for the crib and all of our luggage. But it was just one more night so we managed. The following day, we looked at the bill and there was an "amenities charge" of $50. When asked what this was, the front desk staff said it was including the gym, water, wifi, luggage space, etc. Which is ridiculous. It should not be an added charge to have these things. What if the water was not taken? Just having the water in the room costs that much? Not even using the wifi, gym, or other amenities costs extra? We asked for it to be waived especially since we had such a horrible experience with the rooms.

Again, I am not sure what changed between the time we first stayed versus this time, but it was not expected and not appreciated. We did not feel welcomed at all.

In general, you could hear a lot of noise going on outside of the rooms. The first time I stayed, I heard a family having a fight and saw that the father was hitting the daughter. I called the front desk and they apologized and said they would look into it. During this stay, there were loud people who came in early in the morning after a night out. The rooms are also very small and the smoke detector lights up the whole room when the lights are turned off.

The bathroom shower was awfully designed in the room. When using it, the water would make a mess on the bathroom floor because the shower curtain didn't go down to the floor and the shower space itself was so narrow. It made the floor extremely wet and slippery after use.

I am really disappointed in the stay that we had and hope changes will be made so others will have a better...