I'm sorry because I don't usually like to leave negative reviews but my experience here just has me really disappointed. 2 weeks ago after a long flight into NYC and many hours on the road we stopped here and bought about $40 worth of burgers for our family. We specifically requested no onions or pickles on any of the burgers as our kids cannot eat them and the register lady I must say was very very nice and the receipt clearly stated no onions or pickles. After receiving our order and driving another 20 minutes home at almost midnight we arrived and sat for ac well needed meal only to discover that all of our burgers were full of onions and pickles. Of course we were highly upset and had to drive all the way back again to get the order fixed. The manager seemed nice enough and apologized and told the cooking staff to remake the order for us. However I'm watching the cook in the back literally take our old burgers out of the bag and he begins wiping the onions off with a spatula and putting them back in the bag. He didn't even have the courtesy to make us fresh ones. What if there was an allergy issue with one of my kids? You don't do dishonest and disgusting things like that especially when a customer specifically requests something be left off an item. We were floored and requested our money back, told the manager exactly what his cook was doing as it was plainly visible and left. The only reason I'm even giving the benefit of 2 stars is that there was another Spanish cook, I didn't get his name, who felt really bad and came to us on the side and offered to use one of the newly cleaned grills to make a new order for us free of charge. We politely declined as by that time we had just had enough but he was very sweet and empathetic to us. I understand mistakes happen and it wasn't their fault we had been on the road for like 15 hours but when you err you fix it and you don't play with things like that. Those residual onions could have landed someone in the hospital, had I been able to just scrape them off I could have did that at home. Blatant disregard and decency and retraining should be done.