Imperial Wireless Wholesale Inc — Local services in New York

This review deserves no stars. I had came into the store with a broken phone. A young woman politely asked for my help. I told her I needed my phone to be fixed so I could then transfer the rest of my files into my new phone. The damaged phone's power is on but nothing shows up on screen. I was having issue with the phone prior to not working. Earlier, I replaced the battery, making it finally turn on. The screen turned on...then went blank. So I explained to the young lady about that problem. She seemed a bit confused and asked if I wanted to find out the functioning problem besides replacing the screen. Isaid yes, so she proceeded to go to the back of the store, handing my phone over to their technician. She comes back in 2 minutes. I then asked her if I could speak with the technician.... maybe he'll have a better understanding to my questions, she responded in fear saying he isn't allowed in the front. ( as if he was chained to a table working non stop). Since she wasn't able to thurully help me out, she asked one of the guys behind the counter to help me. I told him my situation, he blankly stares at me, saying they can't help fix the phone. I said to him all I wanted was an estimate and diagnosis of my phone. He responded in frustration with the same idiotic response of not being able to help me out. I'm walking away wondering about the ridiculousness that came out of his mouth. I decided to walk back into the store and asked him, "this store repairs phones, right?", he angrily said, yes but their not going to touch my phone because of it being broken.... at that point I believe that guy forgot to bring his brain to work. How can anyone working in a REPAIR shop turn away a customer needing an estimate on repairing their phone!!! His attitude towards me was completely unprofessional. I've never met this guy in my life, yet he treated me as if I had personally done something wrong to him. My questions have been nothing but kind and patient towards him. I think he might have been bias towards me, because he approached me speaking in spanish and I responded in english. We were able to communicate after that, but I noticed his attitude and shady demeanor towards me. That store needs some of their employees to be retrained in customer service and common sense. I would never recommend any one to ever go to Imperial Wireless Wholesale...

When I came to this store the I had no idea what I was coming in for until I meet the manager. He a very nice and confident person who will help you find what you want. I was very nervous at first until he asked me what school do I go to. The way he approach me was so kind and caring that I eventually gave in to talk. I told him if they got the 12 pro max and he gave me the flawless phone I ever seen. I was shock of how well he describes the phone very well. I told him long was he working here for. And he said for 10 years. He was a very smart person that I told him what degree did you get from school. He told me that he has an Master’s of Business Administration. Everyone in the store was very approachable that if felt...

I lived in this neighborhood 8 yrs ago, never really had a reason to go in. But my partner and I just moved back to the neighborhood recently, and went in looking for a small mobile speaker for a gift. They worked with us on the price, which was great. They even found a gift bag for it, so we didn't have to go else where. They also had a screen protector for my phone (which no one claims to have EVER). They were very kind, and extremely helpful. Definitely a great place for everything electronic. If you don't see what you want, just ask. They've got a lot of items in there, so it's easy to overlook things. Oh, and this is the store with the loud speakers playing music all day. One thing I...