Subway — Restaurant in Newaygo

My family and I showed up at 5:45 specifically for 3 footlong meatball subs. For dinner. It’s dinner time. The young man with glasses, ((name unknown because not one of the 3 employees had name tags on)) advised he only had enough for 1 footlong and maybe a 6in. He said if I wanted to wait for 30 mins he could make more. I said ok. I took my 3 HANGRY kids to the thrift shop near by and came back half hour later. Now Tera comes into the picture. She advised there were NO MORE MEATBALLS. To be made or had. Because of the following reasons. They only prep 2 pans a day one at NINE AM and one at 3p. They close at 10 😒🤷🏻‍♀️ She then advised they “COULDNT make anymore bc there was in fact none in the back to be made..” 🤯😭 So I know how popular meatball subs are bc I used to work at subway for 3 years. As long as they were desired by customers, we had to make them. It was absolutely mind blowing that these people REFUSED to make more meatballs for me or any other customers who went into the store after me. My kids wanted the footlong cookie, and we ended up walking out not spending a dime. Simply because I certainly didn’t feel valued as a customer and therefore was not going to spend my money in this shop. I went down the street and spend $50 on meatball subs for my kids. I...

I would not recommend ordering through the app, even if you're in a hurry you want to watch them make your sub. My sub was completely wrong and pretty much mutilated. I was also charged for add ons that I wanted that weren't on it. The store was not busy at all so there is no excuse for my sub to have been so wrong.

UPDATE: I decided to give them the benefit of the doubt because mistakes happen and I ordered from this location again, I ordered my sub NOT toasted and even wrote in the comments to make sure it's not toasted and just the meat is heated, I received my sub BURNT, they toasted the whole sub and the meat was ICE col. Before coming to the conclusion that it was for my bad review, I ordered under a friend's name so they wouldn't recall my bad review and mess up my food on purpose. The sub also had incorrect toppings AGAIN. I order with plenty of time for them to make it correctly. I called 3 times before adding to the review and no one answered their store phone. Who even owns...

Likely food poisoning: Stopped in last night to pickup an online order which worked out great and was ready when I got there, super nice team of people. However, that's when things got bad, had a foot-long rotisserie chicken sandwich on monterrey cheddar with american and ranch. It tasted a little funny, can't really describe how but it stopped me from eating more than half, thankfully. About 2.5 hours later I had the most unbearable stomach pain ever which put me on the floor, followed by it coming out of both ends for another hour after that (I'll spare you the graphic details).

I can't say for certain it was the sandwich but the only thing I had to eat prior that day was toast and a bananna.

Service was great, good people, but this happened to a good friend of mine as well so it sounds like they need to reevaluate the food...