Starbucks — Restaurant in Newcastle

Around Christmas 2024, I ordered a Chai Tea in the drive through. When my husband was given the drink and he handed it to me, the lid was not secure and the Chai spilt all over me, in my purse and on my coat. I talked with the store immediately because I suffered a burn to my right forearm. Eva, who works at the store said, "we have a problem with the lids fitting and corporate office is aware of it". No manager was on duty, no one with authority.

Jonathan, the manager finally came back and filed a claim for me with the only number Starbucks provides to customers. Months later, the problem is still not resolved. Jonathan gave me Annie's phone number. She is the district manager. She assured me that she would help me. She said she had put calls into the Seattle office to call me. No one ever has called me still months later from the Corporate office. Annie has stopped returning my phone calls or answering my text messages. She did not care and frankly, did nothing to help me. She is a poor example of a district manager in my opinion.

I just read the article where Mr. Garcia in California was awarded 50M by a jury. Of course my injury was nothing like his but I do deserve to be compensated for Starbucks errors. They tried to blame the whole matter on me saying, "once you leave the drive through, the drink is your problem". They have outsourced all of the customer calls to the Philippines so you can imagine how that is to deal with. Monica L. was assigned to my case. She disappeared for 2+ months. Her solution was to add $200.00 to my gold card. I was never looking for free drinks. Finally, four months later she has agreed to pay the $80.00 dry cleaning bill for my shirt, coat and purse that was filled with Chai Tea. Nothing for the burn. In fact, both Monica and Annie asked me to have my attorney contact them. Rather than sort this matter out, they want to talk with my attorney who is not involved.

Starbucks it absolutely terrible to deal with if there is an issue they simply do not care. Annie Mead has let me down and lied repeatedly to me. Monica L. in the Philippines is non-effective and does not care and has not treated me fairly.

After reading the news article, I think I should contact the attorney name who got this significant judgement for Mr. Garcia. Starbucks has a lot of issues now, as posted on the news. One would think that a small issue like mine could be handled by a local Starbucks manager who cares. Aftercall, the Corporate office for Starbucks is in Seattle.

I can assure you that if If do get legal counsel involved, Starbucks will have to pay because Eva admitted fault with the lids and Annie also confirmed that with the store directly.

Starbucks failed to exercise ordinary care on his own behalf and that their own negligence and carelessness contributed to the spill, which took place in the Newcastle Commons Starbucks where no one cares. We all have had lots of hot drinks and do not get burned.

At some point, Starbucks will take responsibility for their mistakes and own up to injuring customers. Also, my hope is that they get good management over seeing the restaurant. Some unlike Annie Mead who cares about customers and wants to help them when injured in their facility.

I gave a one star, not four. Their software is changing my rating. They are...

This store just opened and it is very large. I am not sure if they plan on putting more baristas on the floor or more machines but based on the last two months they are not utilizing the large space behind the counter.

Most of the times I've gone in they've had only one barista working the floor. I have sat there waiting for my drink for significant periods. No matter how I order (in-person, drive-thru, mobile order) The barista makes the drinks and then comes and takes the order. Pretty much, the same way the stores in Target or Safeway do it. I think that goes against the Partner Operation manual. That should be a concern. Touching the cash register and the food product is not suppose to be allowed for sanitary reasons.

They normally only have one person running the floor getting pastries. That again is a delay and does not make sense considering the larger than normal space behind the counter.

It was great for the first month because so few people didn't realize it was open. There are eight Starbucks within five miles of this location but NONE of them are drive-thru. The parking lot has been setup for a line of traffic, but it is not perfect.

Parking is an issue because all of the other stores in this small business complex are not complete and won't be for some time. The construction crews vehicles occupy the almost a third of the spaces. I'm anticipating this will get better when they are complete.

I am hoping Starbucks will be able to add MOBILE ORDER ONLY spaces like they have at other stores. Because of the small parking lot maybe Starbucks can add deliver to the cars for Mobile orders.

HINT: Starbucks if you let us put our car information into our phones and then when we place our orders the "supposed" third person on the phone can run out orders when they are ready. The Mobile Service is not a benefit if we have to get in line order behind everyone else.

This is one of the stores that is completely using the new ordering system. Orders are made as they are placed in the system. If you walk in the store and order your drink you still have to wait until all the orders that were placed before you to complete. I highly suggest you do a mobile order from your phone 4 to 9 minutes before you get there. Otherwise, all the people in all the lines and the mobile orders will go before yours.

There is NO longer the benefit of walking into the store and because you are in person or dining you get priority service.

The staff is friendly but there are alot of knew people starting there. The manager is great but she seems to be in teaching mode ALOT. The baristas at the window are told to try and converse with the drivers as they are waiting for their drinks. This is somewhat of a distraction when you are trying to have a phone conversation in what can be considered one of those times you are NOT driving and need to concentrate. I've had to Shhhh baristas a couple of times when I'm simply having a conversation with my teenage children physically in my car. I am not sure where this very apparent directive is coming from but it's irritating.

I hope this store improves. It's only 2 miles from my home and very convenient. I know it is a new store but I think one or two more senior baristas would make the store flow better.

Where are the extra baristas is one of my...

This morning I went through the Drive-Thru to pick up my Mobile Order, and the experience was very disappointing. I had to say “hi” twice with no response, so I raised my voice slightly thinking maybe they didn’t hear me. When I got to the window, a short white lady without a headset very rudely told me to “stop yelling” and said it hurt her ears. I tried to explain that I wasn’t yelling, just repeating myself because nobody responded, but she cut me off and kept saying “don’t yell.” She also mentioned she was helping someone else and didn’t have time to respond, which felt unprofessional since her role is to manage Drive-Thru orders. It was upsetting to be treated this way, especially since Drive-Thru staff are normally expected to wear a headset and communicate with customers. I originally wanted to explain further, but she kept cutting me off. Since there were cars behind me, I didn’t want to hold up the line, so I just left. What shocked me the most was that she claimed to be the assistant store manager. I truly did not expect Starbucks to have such a rude and unprofessional employee in a leadership position, and it makes me question how someone with this attitude could represent the company as an assistant store manager. I also noticed her name tag—it started with the letter “R,” though I wasn’t able to catch her full name. Even without remembering the exact name, I clearly recall that detail, which makes this encounter all the more disappointing knowing it was a specific manager...