Troubleshooters Appliance Repair — Local services in Newcastle

I recently had the pleasure of working with Dimitry for a repair on my refrigerator and I couldn't be more satisfied with the experience. From start to finish, he was very professional. He arrived promptly at the scheduled time, and his friendly demeanor immediately put me at ease. Not only was Dimitry highly knowledgeable about the issue, but he also took the time to explain what was wrong and the steps he would take to fix it. His expertise was evident, and I felt confident in his ability to handle the repair efficiently. One of the most impressive aspects of Dimitry's service was his commitment to cleanliness. He made sure to protect my home by using covers for his shoes and cleaning up thoroughly after the job was done. It's clear that he takes great pride in his work and respects his clients' homes. In addition to his professionalism and cleanliness, Dimitry's pricing was very reasonable. He provided a clear estimate before starting the work and stuck to it, which I greatly appreciated. There were no hidden fees or unexpected charges – just honest, quality service. Overall, I highly recommend Dimitry for any appliance repair needs. His friendly nature, professionalism, attention to detail, and fair pricing make him stand out as an exceptional repairman. I will definitely be calling him for any future repairs and recommending him to...

I hired him to repair my refrigerator, and unfortunately, the experience was very unprofessional. At first, I was quoted a much higher price, but after some back and forth, the price was lowered. Later, I noticed the same problem came back just a couple of weeks after the repair.

When I tried to contact the technician, I discovered I had been blocked, which is extremely unprofessional. I had to reach out using another number just to ask about the issue. I was originally told there was a warranty/guarantee (labor and parts), but then the policy suddenly changed, he claimed labor was only covered for 1 month while the part was covered for 3 months. This doesn’t make sense, as both should be consistent under a professional warranty.

To make matters worse, instead of honoring the original repair, he tried to charge me again. If it was truly the fan that was broken (as he initially claimed), the issue should not have returned so quickly. And if it was another part causing the issue, a professional should have been able to identify that during the first visit.

Overall, I felt misled, ignored, and taken advantage of. I would not recommend this company due to the lack of...

Needed repair for my Washer. Googled for Appliance Repair near me and 2 searches forwarded me on to "Dmitry" and Troubleshooters. Decided to book with him. He charges a"fair price" of the initial service call just for him to come out and determine the issue. If he finds an issue and/or uses a part, the initial service fee is applied to the total cost of the repair. Set up same day appt. and he was prompt with a 20 min. courteous call that he was on his way. He found the issue and he was able to get the part needed that same day and come back to repair my washer. Based on my experience, he is genuine person who delivered great service at a fair price. I would recommend Dmitriy/Troubleshooters Appliance Repair for those that need applicable...