As new residents to the area my husband and I stumbled upon this restaurant a few weeks ago. Had a truly fantastic night of drinks and dessert at the upstairs bar with Willie, one of their bartenders. He was great! After him telling us how great the brunch is, we rearranged our schedules to have a Saturday morning off and made reservations 4 days in advance for 10a. We have a 4-year-old so I specifically requested a table for three inside, even mentioning in the special request box that this was our first brunch visit and that we would be dining with a child. All was well until we arrived and were seated in a tented bar space on the main floor at a small wrought iron outdoor patio table for 3. I asked the hostess if we were seated there simply because they had not opened the second floor yet (I'd understand) or did she just mistakenly put us in the tented area. Instead of answering my question she proceeded to tell me that the area we were in was "indoors", since it had a wood roof structure, and that this was the only table available to us. When I asked her to check again for a table upstairs indoors, she then told me that the upstairs space was "reserved for all the reservations we get". I reminded her we were one of those 10a reservations and when I asked to speak to a manager another server arrived to further argue that the table we were being set at was considered indoors and that the upstairs was reserved for their reservations. Finally a third server came over and the three of them huddled in front of a computer terminal for several minutes until I had finally reached my limit. I told them we would no longer need a table and we left. This may be the most ridiculous review I've ever written but I was truly astonished at the absolute lack of customer service or ownership to what was incredibly simple issue. Especially after having such a great experience the first time we visited! I hope management has an opportunity to speak with their staff from that morning to decipher why a simple request of indoor seating was met with attitude and excuses.