Diego's — Restaurant in Newport

As new residents to the area my husband and I stumbled upon this restaurant a few weeks ago. Had a truly fantastic night of drinks and dessert at the upstairs bar with Willie, one of their bartenders. He was great! After him telling us how great the brunch is, we rearranged our schedules to have a Saturday morning off and made reservations 4 days in advance for 10a. We have a 4-year-old so I specifically requested a table for three inside, even mentioning in the special request box that this was our first brunch visit and that we would be dining with a child. All was well until we arrived and were seated in a tented bar space on the main floor at a small wrought iron outdoor patio table for 3. I asked the hostess if we were seated there simply because they had not opened the second floor yet (I'd understand) or did she just mistakenly put us in the tented area. Instead of answering my question she proceeded to tell me that the area we were in was "indoors", since it had a wood roof structure, and that this was the only table available to us. When I asked her to check again for a table upstairs indoors, she then told me that the upstairs space was "reserved for all the reservations we get". I reminded her we were one of those 10a reservations and when I asked to speak to a manager another server arrived to further argue that the table we were being set at was considered indoors and that the upstairs was reserved for their reservations. Finally a third server came over and the three of them huddled in front of a computer terminal for several minutes until I had finally reached my limit. I told them we would no longer need a table and we left. This may be the most ridiculous review I've ever written but I was truly astonished at the absolute lack of customer service or ownership to what was incredibly simple issue. Especially after having such a great experience the first time we visited! I hope management has an opportunity to speak with their staff from that morning to decipher why a simple request of indoor seating was met with attitude...

Hosting staff needs some serious training! We went the Wharf last night to have dinner, we were a large party of 5 adults and 5 children (3 very well behaved and two of whom are babies so didn’t really need a seat.) The girl which I’m assuming was the hostess was trying to figure out if she could sit us, while the entire patio downstairs was empty, all but one table being used. Then a young man comes to her assistance. There both having a hard time to figure this out. I don’t understand why since like I said almost the whole patio was empty. While I’m standing in front of them the young lady proceeds to use some profanity while communicating to her co-worker because the computer was doing something that was irritating her, or maybe she just didn’t know how to use it, who knows. After standing there with no response and seeing them being irritated I said “I’m giving you guys some space while you figure this out” and I stepped aside. 5-10 mins later we are told “Sorry we can’t do it.” I proceed to ask what was that they couldn’t do, and was told they couldn’t sit us because we’re too many people. I’ve lived and dined in big cities that are always busy with locals and tourists and I’ve never experienced that before especially while there is more open table than being used. It seemed like they really didn’t want to bother. We were sent to ask across the street, apparently owed by the same team, which was entirely a different experience. The young man there was extremely accommodating. He kindly asked us to give him a bit of time because needed to run it by the main manager to make sure it’s ok to combine some tables together. After he accommodated us, he was our server too. It was a great experience. Of course to thank him we left a generous gratuity.

Giving Diego’s 2 stars because according to my husband the food was good during his first dining experience here. However, when your first impression (hosting staff) is unwelcoming and rude, doesn’t give us as customers the chance to...

My girlfriend and I came here for breakfast and it was truly the best breakfast I’ve ever had!! We were visiting from New York and both of us are “broke college students” and struggled to find a place to eat in Newport that isn’t going to destroy our bank accounts and when we saw that Diego’s had a $6 breakfast menu, we were all over that. It was St. Patrick’s Day weekend and in spite of not making a reservation, the host gladly sat us at a reserved table anyway since their reservation wasn’t until an hour or so later! So after being seated and the waitress asked us “can I start you off with one of our breakfast cocktails”, I was like “uhhh, YESSS PLEASE”. I got the Cold Quicky and my girlfriend got the Hibiscus Mimosa and they definitely did not disappoint. And then I got the Diego’s Breakfast Torta with home fries and it was absolutely immaculate! The home fries were like nothing I have ever seen or tasted before and the Diego’s Aioli that came with my breakfast sandwich made the whole meal for me! They even gave us options on the types of hot sauce they had, and even after being overwhelmed with all the options and finally just saying “can you just bring them all out?”, they did that for us as well!

All in all, if there is a restaurant that deserves a 5 star rating, it’s Diego’s!! Taking into account the food quality, the customer service, the price for both of our meals combined and the fact that it was a holiday weekend and still got a table without a reservation, you are not going to be able to find a better place to eat in Newport. I had spent over $110 at the Red Parrot for a party of 2 and I would’ve been totally fine spending that much for our breakfast’s at Diego’s but instead, we got both of our meals for LESS THAN $65!!! Please DO NOT pass on Diego’s if you’re ever in the...