Thai Cuisine — Restaurant in Newport

First off, the food is good. In fact, it is the best Thai food on the island. That is the nicest thing you will read from here on out.

My wife and I, along with friends and family have eaten here on a few occasions. This evening was the last time. The service is consistently horrible! The waitresses are rude. It took over twenty minutes for them (yes, there was more than one waitress that ignored us throughout the evening) to take our order/check on us. At one point, I contemplated calling in an order, picking it up at the till, and sitting down to eat it...just to make a point. One of the waitresses on two occasions, walked away from the table when we were still placing our order for appetizers and the main course. Needless to say, they messed up both. They do not care one bit about the customers that come into the restaurant. It is safe to say that they make most of their money from take out orders. I can say this with absolute certainty because I have eaten there a few times and have seen the take-out orders stacked on a table. I could go on and on about the reasons I am so disgusted in the service, but nobody is interested in hearing the ramblings of a disgruntled customer. I will leave you with this thought: After this evenings stellar performance by the waiting staff, they had the audacity to add an 18% gratuity (AFTER TAX) to our party of four's tab. Had I not been concerned about ruining everyone else in the restaurant's dining experience, I would have given the waiting staff and manager a piece of my mind. Hopefully, this review will discourage some people from eating there. That, oh that, would be sweet...

I called ahead to order to-go and described exactly what I wanted based on the photos on their page (they had no menu anywhere). The woman on the phone did not repeat my order back to me, nor give me the total, didn’t tell me how long it would take, didn’t even ask my name! No ok nor goodbye, just quickly hung up. I was very strange. I arrive to pick up & looks like they go off of your phone number to match up the order. I paid, took my order and left. We started driving back home (2.5 hrs away from there) and with a toddler waking up I wasn’t able to open up the food til bit later. I realized she only got 2 out of the 3 things correctly. She gave me a side order of plain (flavorless) jasmine rice: what I specifically did not want. I should get refunded for that. The chicken skewers were like a 3/10 but my kids ate almost all 3 pieces: they left little less than half of the 3rd one. No one wanted to finish it up. That’s not typical of my kids when it comes to chicken. I got the coconut soup which was good but it did not have the wild rice in it as described in the description (and it’s in the title of the dish!) They must of just scooped the top of the soup and not got any of the rice that may have settled to the bottom or they just didn’t have it in their soup altogether. I ended up adding the flavorless jasmine rice to my soup bc it was too watered down. Would not recommend...

The prices are pretty reasonable, especially for the area we were in.

I had a basil chilli sauce mixed with seafood and vegetables. You can order your food with a spiciness of 1 to 5 "chilis". I got a 4 and it was pretty spicy. I like spicy things but still want to be able to taste the other flavors in my food. Four (4) "chilis" might have been a little more than I would've preferred but the food was good.

The seafood was all cooked properly (i.e not overdone but not undercooked). The squid was a bit chewy, but I have yet to find a place where it's not chewy. I can only assume that it is just the texture of it cooked.

The vegetables were still quite crunchy. Some people don't like it when their cooked vegetables are this raw. Most Asian restaurants do do this. So if you are accustomed to your veggies having some crunch in them, I would say this place has a bit more of a crunch factor than normal. I like it that way, so I was very happy.

The waitress was very attentive: brought us water with lemon without prompt, and refilled our glasses without us having to call over or wait, and considering how often I was chugging my water down I was impressed how often she came over without even having to look for her.

If you enjoy Thai food, or just healthy Asian food, you can't go wrong here, especially if you are...