Dosa Point x Boba Junction — Restaurant in Niles Township

We came to dine-in midday.

Restaurant is small for the crowd they get. They should consider removing two large throne like chairs on back wall and add another sitting area there. Replace large round tables with smaller rectangular ones to accommodate more people.

Food: A variety of menu items are listed but: not everything will be available to actually order.

Anyways, we wanted to order their specialty sandwiches. The lady up front told me that they are not currently serving any sandwiches or thalis. I didn't want a $20 vegetable thali in the first place, so I asked her what else was actually available.

I wanted a cup of tea and boba drink. She told me they do not have tea at the moment and that the tapioca is actually being made so not available either. She said it would be another 30-40 mins or so to make these beverages. I told her chai doesn't take 30+ mins to make and its a chaat store pretty much, chai is standard and should be available. Then she said they have fruit tea or something instead, we skipped drinks.

So far, no regular tea, no boba tea (tapioca), no sandwiches and no thalis apparently.

We went with masala dosa, samosa chat and paani puri. The taste is good. The items are made fresh however, for the quantity you get, this place is expensive. Menu items are $2-3 more than they should be. Around $9 for chat and the tray it came in was not even filled with one full layer. I asked the lady where is the broken samosa and she said oh "we add chana and papri its all there".... I told her that for almost $9 there should be at least 2 full samosas worth of chat in there. Very little quantity. Disappointed.

The place also charges an automatic 18% gratuity if you have 6 or more people. The problem is that this is not a full service restaurant. You order at the counter and then your name is eventually called to pick up food at counter. You throw out your own garbage. So what is the 18% gratuity for?? Shady practice.

Plastic Spoons and forks are kept in an open box in front of counter. People were standing in line couging right by these spoons. Very unsanitary. All spoons should be either individual plastic or at least faced down in a holder so no one is touching mouth piece.

This place has potential to prosper if they make some professional changes. The food actually is tasty. Price and lack of availability...

My husband and I stopped by for lunch, and walking in was honestly the first red flag. The floor was sticky, the tables were sticky, and everything just felt… neglected. But instead of cleaning any of that, the guy at the counter was laser-focused on us not dropping food on the laminated menu. Like sir, maybe worry less about your plastic menu and more about your floors, tables, and gloves—which, by the way, he never changed. We ordered two items. First we picked the Uttapam, but we were told it would take exactly 18 minutes (very specific), so we switched to the Idli Wada combo. My dosa came out in 4 minutes, which sounds great until you see it was undercooked and falling apart. Not what you’d expect from a place that’s supposed to specialize in dosa. Meanwhile, my husband had to wait a whole 20 minutes for just 2 idlis and a wada. When it finally showed up, the wada was hot but dry, bland, and straight-up disappointing. If no one in the kitchen actually knows how to make a proper wada, why even bother putting it on the menu? But the worst part? The timing. Why on earth would you serve one person’s food and then make the other just sit there staring? It’s not nice. It’s awkward. We didn’t come here to take turns eating. And The guy at the front was rude, and the woman working there wasn’t any better—cold and snappy for no reason. You can’t just open a restaurant and think that’s enough. You have to actually care about customer service, cleanliness, and how you treat people.

I truly hope the restaurant takes this feedback seriously and makes real improvements in both the quality of their food and the way they treat their customers and maybe discover the magic of soap and water along the way. Because right now, the staff isn’t friendly, the service is off, and the vibe is more ‘why are you here?’ than...

I wanted to put up a review on my experience about Dosa point’s food and service but I am shocked to see the review before mine. The person, under the name Khurram Sandhu and another one - Waffle Bun, and Ameena Cheema saying that the owner was shouting at the poor employee, and wanted to respond to it.

This person and the family were sooo rude to the staff and they were extremely unreasonable with them. I was on the table next to them and could hear that lady shout on the same employee the owner was standing up for! That lady who was sitting right in front of the boba junction, was full of attitude and was so rude and was shouting at the employee about how they will sit wherever and however they want! All the staff wanted to do was to sit them in one place as they were scattered around and loud! The staff was so polite and nice to them even after they shouted! The man again rudely tells them, about outside food when the staff told them it’s not allowed. And the their review said, chocolates, they got legit food! These kind of people are the reason restaurants are becoming a pain to others and the service industry. Customer service only has to be to the ones who know how to respect the ones in the service industry.

The owner was standing up to the employee who took all this nonsense from this customer. I hope they only eat at their house and not outside, because food platforms are there to give us good food and service not tolerate what someone’s parents can’t teach their folks!

I would recommend the owner of this place who actually did the right thing, to put a sign to say RUDE CUSTOMERS WILL BE REFUSED SERVICE. This is so shameful, to see people bash someone and then act...