Papa Johns Pizza — Restaurant in Niles Township

Went to order a supreme meats pizza or something like that and a cheesy garlic sticks. When we got there there was some girl laid across the bench on her phone looking at YouTube videos so we had no place to sit down after we had ordered our food. They told us it was going to take about 10 minutes so instead of the girl getting up and letting us sit down she laid across the bench while I assume the mother, father, and other sibling were behind the counter and we had to go sit in the car. Didn't mind that too much because we got to listen to our own music but if I did want to sit down why would I have to ask the guy's daughter I assume to give up the seat for a paying customer? but that's okay didn't bother...

I order from here at least twice a week and never have an issue. My son is a picky eater and loves their cheese sticks. Delivery is always fresh, hot and fast. Last week their driver got his car stuck in the snow and my order was extremely delayed. When I called to check on it they answered professionally and politely explained. They had to be under a great deal of stress to get all these “ backed up” orders out yet you would never know it. Grace under pressure even thru a snow storm! When my delivery did arrive they sent two of everything to make up for the delay. Even the young delivery guy was apologetic and he is ALWAYS polite...

I don't know if Papa John's gives a corporate award for their franchises for their operations, but this one is far and away the cleanest and best run Papa John's I've ever encountered. Standard PJ quality and taste, but this franchise takes it to another level with creating a standardized and consistent product. Great customer service as well as they dealt with an order mistake with kindness and grace. You can tell this owner takes great pride in what he's doing - no doubt I will be a...