Dairy Queen Grill & Chill — Restaurant in Norfolk

I went through their drive thru on 2/13/23 and ordered a shake, fry, and two plain bacon cheeseburgers. Normally I check my food in the lot, but due to just arriving after working all Sunday night and then driving 535 miles to Norfolk, I bypassed that step and went back to my hotel room.

The fries and shake were great. I don't know what the hell they did with my sandwiches, but I had two big-a** specialty sandwiches that I neither wanted not ordered in the bag. So I called them like I would any other place that messes up $20 worth of food, but they refused to give me my sandwiches the next day, only RIGHT NOW, which I was too tired to go do. Despite telling them I only wanted the sandwiches because I ate the fries and shake, the only thing they'd do is take my address and mail me coupons that most likely won't work where I live 500 miles away.

Even after talking to a manager, this was still my only option besides going back to the store right then, and I was already in bed. So I gave them my address, and when I got home today, guess what's not in my mailbox a week later. That's right, no sandwiches AND no coupons.

Stay away from these shysters if you value your time and...

Went there 2 times in the last couple months, no more. All the tables were noticeably dirty, flies everywhere, trash all over the floor. 4-5 employees in the back, sure it's busy, but not that busy. I asked them to refill the straws in the ketchup/spilled drinks covered area. I give her a minute or two as my food gets cold and my child is eating alone and then thought maybe she's done, she wasn't, 5 minutes later...as she gets done putting the 200 straws into the container she couldn't even turn around and hand me one. Customer service is dead. Don't you kids know you're getting paid (hourly) not by how fast you pump each customer through the drive thru. You can work 8 hours and hate your job or make something out of it and make people happy, heck we might even come back to see your cheerful face or heck give you a tip that you might have earned. And I don't know what it is about their jacked up menu, you pay X amount for a "meal" but have to fork up $2 more for the drink.... Ummm doesn't a meal...

DELIVERY DRIVERS AVOID AT ALL COSTS: I arrived to pick up an order and the ice cream was made before I got there, (2 blizzards) and then had to wait ANOTHER almost 15mins while the ice cream was obviously sitting out before I even got there. Common sense? Why was the ice cream even made if they knew the food was gonna take awhile? And what’s even more ironic a customer came inside after me and ordered chicken and got their chicken before me. All the employees were standing around. The lady at the counter, probably a high school kid, had 0 emotions. No communication about taking awhile, no apologies for the wait time, nothing, obviously didn’t care about customers. Said almost nothing to me the...