Sonic Drive-In — Restaurant in Norfolk

I give Sonic's a four-star for the service and the kindness me walking home from work trying to be the storm and right when I hit Sonic for shelter under the drive drive-in they allowed me inside to the storm passed over the winds were so strong that they were throwing me in the street as I was walking home and they were so kind without a question and doubt just let me in so Sonic I give you four stars for your kindness and that's the storm passed I ordered me a footlong chili Coney with onions and the chili cheese fry after a long day of work I was filled but not only kindness but with Sonic's driving for that reason I give you four stars we need more people like you they're not quick to judge but see someone in need and was willing to help so the people at Sonic I thank you for that reason and I thank you for filling my belly not a fan of Sonic for that reason you bought your sales a new customer and...

We stopped by around 7:30 10/26. We ordered two medium sweet teas. After yelling at the intercom 3 time did they finally hear us. We were shocked when it totaled over $8. At that cost maybe they could invest in a new intercom system. We pulled up behind the truck that was at the window, who was there when we pulled up. We talked about it for a bit and decided to go some place else. So, we went across the street and got their over priced tea. When we left there we noticed that the truck was still sitting at the window, with another one behind it waiting. I got curious about $8 tea so I went to the app and ordered it just to see if it was $8 according to the app it was $8 but we got $4 off for all day happy hour. Maybe along with the intercom some training could...

Just overall poor service attitude from the employees. Half if not more of their drive in kiosks are nonfunctional. The property is in desperate need of updating on all levels. Staff, food readiness, facility and property maintenance, to name a few. I would not recommend anyone to go here unless you're high and need a fix with no need to rush. For example, a customer had ordered a simple burger meal today and it took over 20 minutes for them to receive the order. THERE'S NO ONE AHEAD OF THEM AND THERE WASN'T ANY CUSTOMERS besides myself and I only gotten a single item. Unacceptable service. Management, if you're reading this, get your people back in line and start making Sonic...