Papa Johns Pizza — Restaurant in Norfolk

My mother had treated me and my wife for pizza and called an order asking to deliver 4 pizzas and garlic knots.First mistake, the order was never repeated to confirm what was ordered. When the delivery guy showed up, he delivered 3 pizzas and garlic knots. The first pizza that was requested on the delivery was not delivered, Second mistake. We call to talk to the manager and were told that we will not be charged an extra fee as long as we pick up the pizza that they did not deliver. I go to pay for a one topping pizza costing me 16.74 when we were specifically told over the phone that we would not be charged extra As long as we drive to pick up a pizza that they did not deliver. Most of the time a 1 topping pizza cost 7.99 carry out and at that time it was $15 and change online. I go to pick up the pizza and I got charged the extra fee and my wife went to talk to the manager explaining that we shouldn’t have been charged 16.74 just to witness the manager yelling at my wife like it was her fault that they “messed up” the order. My wife always orders from papa johns and this A disgrace When it comes to customer service. I deal with customer service every day both of us serve the military, to be treated the way we were was not a way to be treated especially being a manager and to watch the female manager yell back at my wife because they were wrong is unjust. I will not use this papa johns again and start looking at other pizza places from the way my family...

I placed a pick up order on July 10th around 6pm and I did not get the name of the guy who seemed to be running the place or rudely talking to his staff, who seemed to be new, but anyways. I got my pizza and took it to my car only to realize they left out two extra sauce cups paid for (this has happened multiple times for items we’ve paid for when placing delivery from the same location and everytime we do not receive it) , so I went back inside with my receipt and the same guy who was wearing a sloppy, stained, green t shirt sees me and the first response was “what?!” with his hands thrown up. I tell him I was left out two sauce cups that was on my receipt, and he proceeds to say “what?!” with his hands thrown up at me. All while then yelling “i already told you it was all in the box, just give it to her, i don’t care!” The customer service from that specific individual was enough for us to not come back. Everyone else and the food was great, but the lack of customer service and management it seems like, needs to...

Gotta give some love to my local Papa John's.

Look, with Covid raging....we don't go out. We just don't. So relying on delivery places is an understatement. And...I need my pizza.

I have ordered from this place multiple times so obviously I think it's a good place to order pizza.

I will tell you about the one time they messed up my order. It's a simple story. I ordered a pizza with stuffed crust. I recieved a pizza without it. I called the store, and spoke with the manager. They were great. They told me to keep the pizza I already had, and they were sending a corrected pizza to me. The new pizza arrived quick...and it was hot and fresh. To me, that says everything. The folks at this store have always been great, and the pizza is consistent. It's not the greatest pizza in the world, but it's good enough for a Tuesday night when you don't feel...