Tropical Smoothie Cafe — Restaurant in Norfolk

ZERO stars if possible. Visit one: I showed up around 1pm, right after the lunch rush, and order a meal smoothie combo. Meal came pretty quickly so i ate it while i waited for the smoothie. After about 15 min i decided to go to the counter to see what was going on. I see what looked to be my smoothie still sitting in the blender while the worker continued makong other smoothies and giving them to customers that came well after me. I observe for about 5 min seeing that she clearly had no rhyme or reason to the order she was working as what did turn out to be my smoothie continued to sit there untouched. When i received it, it was COMPLETELY melted and just juice. Second visit: i ordered the same combo and this time recieved my smoothie first. I sat for 35 min without my food before i decided to get up this time when i noticed others coming and going before i even got my food. When i asked the worker for help, she went to the kitchen and came back with my order immediately. It was warm, at best, so had obviously been sitting there. I overheard a man saying he thought it was an online order... my goodness these people need to get their act together and more training needs done! I am never returning to...

I went to what I thought was the best Tropical Smoothie in Norfolk on Sunday. When I walked in 2 young ladies were waiting already. No one greeted us or came out. They ladies said they had been waiting 5 mins. Finally a tall guy with glasses came out from the bathroom and did not wash his hands which we all noticed. He took their orders and then mine. He took another ordered which just walked in , answered a text which he said was his boss. A young lady walked in to chat with him off the street while no smoothies were being made. Finally I asked who was going to make the smoothie and he said he was. There was another guy in back working to fix food, although my buffalo wrap had so much sauce it nearly killed me. Needless to say once I got home my smoothie tasted like ice water, some powdery substance and no fruit taste. I did call the number on the wall and left a message of what happened and have not even gotten a phone call which I asked for. NEVER WILL I DRIVE OUT OF MY WAY AGAIN for what used to be the best...

I went to this location Monday April 15th. Service was terrible. The location was completely empty except for my coworker and I. She ordered a buffalo chicken wrap and I ordered a jerk chicken wrap. The first buffalo wrap that came out had no buffalo sauce on it whatsoever, and a cup of sauce on the side for some reason. The girl behind the counter tried to say that's how she ordered it, which is not true. The girl went to tell the kitchen staff to remake it and we could hear them loudly arguing about it. The wrap came out a second time correctly made, but I had been forgotten about. Finally I asked where my food was and the girl behind the counter gave me a bag that had been hanging on a hook getting cold. When I opened it, it was not what I ordered. I didn't go back because by this time my lunch was over. Will not be going back to this location. The workers are...