Sonic Drive-In — Restaurant in Norfolk

I would have given a zero if given the option. I place my order at the drive-thru. There was nobody in front of me, and only one vehicle pulled up in the carport area. As far as I can see, nobody was inside, and it is an open storefront. I watched cars come and go for 25 minutes, before I went inside. I had to stand inside for at least 5 minutes before anybody even acknowledged me, & trust me, I did not look like a patiently waiting customer. In fact, it took for the manager to holler out, "what's up with the taxi sitting outside so long for?", for me to get a chance to speak. I answered back, from the dining area, to the back of their kitchen, that I was the taxi, & that I'd been waiting 28 minutes at that point for 2 milkshakes. He called out what was supposed to be my order, & I corrected him, because one of the shakes he said wasn't even remotely close to being correct. He made the 2 shakes, & brought them to me, & guess what...? It was still wrong. He went back & made the correct shake, after I had to change my order because they don't make chocolate chip anymore. You think I would have been told that the first TWO times I ordered. I was not offered an apology or anything. He didn't even say, "have a nice night", or anything. If I would have screwed up that badly with one of my customers at my job (taxi driver), I would have given my customers their service for free, with very sincere apologies. Customer service is really a thing of the past anymore. I was extremely disappointed with the service I received. I mean really, not even an apology for forgetting that you took my money, & left me out in the cold for almost 30 minutes. The total time it took 38 minutes, & the store was not even busy when I arrived. I wish I would have taken a picture of the "ensure customer satisfaction" recommendation posters that were posted right out in the open, that every employee there could not help but to see it. Nobody there clearly had not read it, or quite frankly cared. I sincerely believe it was the latter of the two. I still can't believe it... Not even one ounce of remorse. The whole "oh well" attitude about it just kills me. Not even an...

Well I'm from Oklahoma and Sonic spoiled i guess...been coming to this particular sonic since moving in July.

Today I wanted sweet tea with extra ice, it was Happy Hour, YAY! Get there and pull up to drive thru as several of thier intercoms are broken in tje stalls. Was told to go to stalls on left, pull around there are cones blocking rest of drive thru and guys working where i was told to go. Went around found a spot that was working, 4 other cars waiting, push button waits a couple of minutes, push button again. Finally gave my order 2 -44 oz teas with extra ice. And an ice cream cone for the dog. 2:13 at 2:35 girl comes out hands me a drippy ice cream cone with no napkins, 2 teas, had to ask for straws, she lost reciept it was $3.91. IAs I started to leave I tasted my tea ugh it was warm, looked other one the same and saw drive thru open. Turn around a d went back thru drive thru decided to buy one (1) iced tea with extra ice. Get to window they want $2.92 for one tea???? I asked why it was.that much since it was happy hour? Wasnt it happy hour??? Yes thats how much it cost. Told her i just bought 2 and a cone for about a dollar more. I wasnt confused nor was i upset yet, sent got manager. Long story short...oops she made a mistake and i finally got my extra ice plus now we have 3 44oz teas to drink. It took me over 45 minutes to get the order right. This is not the first time for poor service at this particular Sonic...sooooooo note to self drive the extra miles and go to the one on Independence in Virginia Beach they are much more pleasant and tea is better and service not crappy. Thanks for...

Obviously, they need new evening management because the evening staff does not know what they’re doing. I understand this day and age everyone is understaffed, but in this case they were not. When I got to the window to pay for my food, he asked me to pull up to a parking spot which was fine. However, I waited in that parking spot for 30 minutes as other cars they were in the drive-through came and left. There was another man parked next to me, waiting for his order as well. We both got out and went into the store to find out what was going on and why other people kept coming and going and we still haven’t gotten our food. When we went inside, there was other people that made online orders they were in there for over an hour. Everyone that was in there was waiting, which was very disappointing in the staff was not apologeticWhen we went inside, there was other people that made online orders they were in there for over an hour. Everyone that was in there was waiting, which was very disappointing and the staff was not apologetic and had no type of customer service skills whatsoever which is bad for business. I never write bad reviews because I’m not that type of person, but this is something that needs to be addressed as far as management goes. Poor management equals poor staff performance. Sadly to say I love sonic, but I most likely will not return and it wasn’t just because of the wait it is simply because the staff does not know how to handle...