Stella Nova Coffee — Restaurant in Norman

Update January 2024: They're still not filing coffee cups. I just added a new picture, it's the one without whipped cream. I also tried to order a cheese Danish but they were sold out. I tried to order a sausage breakfast wrap but they were sold out. I settled for just the coffee and they couldn't be bothered to even fill it up. They also handed me a clover debit card reader and left me to hold it until they finished my drink. I really cannot stress enough how bad this place is. Go literally anywhere else.

Update: I gave them yet another chance and the tipping situation has gotten worse. They handed me the clipboard to sign my receipt, PURELY JUST TO GET ME TO TIP and then walked away for like 5 minutes while they made my order. They made me sit there holding a clipboard for the express purpose of making me tip. At this point I'd literally rather go to Scooters or Starbucks. The lengths this place will go to just to pressure you into tipping is atrocious. I'm done giving them chances. This place does not make me feel good when I leave. It makes me feel pressured to give employees tips, regardless of how I feel about their service. It makes me feel like I'm the jerk when I don't want to make my $6 latte a $7 latte for absolutely no reason whatsoever. I hate this place.

My last review is below

vvv

I’m changing my review from 5 stars to 2. Over time, this place has really just gotten progressively worse. They are VERY pushy about tipping. So much so that they will flat out ask you to your face to leave a tip, before you even get your drink. If you pay with a card in the drive thru, they will ask you to sign a receipt just to nudge you in to tipping. I understand that tipping is a thing in the US but we certainly don’t pressure customers into it. It is extremely off putting to feel direct pressure from a restaurant to tip. IT’S NOT OUR JOB TO PAY YOUR EMPLOYEES.

They also regularly do not make our drinks right. By default they make their drinks way too sweet so we order them with half flavor. That request is usually flat out ignored. Their black coffee is also very hit or miss. Sometimes it’s really good and sometimes it tastes like ash. Today, I ordered a large mocha and it was only like 75% full. I’ve attached an image and this is within 60 seconds of being handed the drink so it did not have time to deflate.

I just hate interacting with this place. When they do good, it’s really good. Probably the best you can get in Norman. But man, I’m so tired of wasting $6 on a single cup of coffee. I’m not coming back. I'm leaving 2 stars instead of 1 because sometimes they can actually make a decent cup of coffee. But man it's just not worth gambling my time and money hoping they...

Upon my recent visit to StellaNova Coffee Shop, I found myself underwhelmed by the overall experience. The establishment, which seems to be yet another addition to the growing list of overpriced coffee houses, left a lot to be desired.

I ordered a berry tea, anticipating a vibrant and refreshing taste. Unfortunately, the tea was remarkably bland, lacking the robust berry flavors I expected. This was a significant letdown, especially for a beverage that should have been a highlight.

The shop also fell short in terms of its food offerings. The display case, which one would assume should be filled with an array of pastries and baked goods, stood conspicuously empty. This absence of treats was not only disappointing but also detracted from the overall ambiance of a coffee shop.

Interactions with the staff did little to improve my experience. Instead of being helpful and welcoming, I found them to be more confusing than assistive. This lack of clear communication and customer service proficiency significantly diminished the quality of service.

The physical space of StellaNova also contributed to the lackluster experience. Described best as cold and overly open, it strayed far from the cozy, inviting atmosphere one typically seeks in a coffee shop. The environment felt more suited to a quick grab-and-go rather than a place to relax and savor a coffee or tea.

Overall, my visit to StellaNova Coffee Shop was quite disappointing. The combination of mediocre beverages, lack of food options, confusing service, and an unwelcoming atmosphere makes it unlikely that I would return or recommend it to others. This coffee shop seems to miss the mark on what makes a café experience enjoyable...

As a business owner, I understand there will be times we come up short or miss the mark, but the way we handle these situations shows just how dedicated we are to customer service and satisfaction. I've been going to SN pretty consistently(honestly, too much) since I moved to Norman a year ago. I have a shaken expresso problem! About 3 weeks ago, the prices for my drinks that I ordered daily started fluctuating(up not down). I would tell the person at the window that I always pay this amount and something was off. They would always apologize and kindly correct the price. Even some days, refund the entire purchase and give the drinks to me for free. But the issue still continued, and I started feeling like that nagging customer complaining about price. Finally, I spoke with one of the managers and said that this was happening every other day and was trying to figure out was this my error in ordering or theirs. She assured me that it was their mistake and they would have a "staff meeting". Uh huh, I'm sure a "staff meeting" for this issue for one customer. I came in a couple of days later and ordered, and the price was right. Then, the next day, I tried the drive-thru and walked in just to test it. At least 4 different employees asked me on separate occasions if the issue had been resolved for me. THEY REALLY HAD A STAFF MEETING, THEY REALLY DID WHAT THEY SAID THEY WOULD DO! ALL businesses are going to make mistakes, but GREAT businesses learn from them, and this is one of...