Schuyler Bagels — Restaurant in North Arlington

This bagel shop in north Arlington has the worst customer service I’ve ever encountered. The owner has no respect for customers, and the atmosphere is anything but welcoming. After waiting a ridiculously long time for any kind of acknowledgment, I politely asked about my order status, only to be met with irritation and dismissiveness. Then, the owner dropped the “N word” – negligence.

Yes, negligence! It was clear he couldn’t care less about customer experience or satisfaction. This owner runs the place with zero accountability, and it shows in the way the staff follows his lead, treating customers like they’re an inconvenience.

If you’re looking for a friendly, respectful spot to grab a bagel, keep searching. Arlington has plenty of better options where your business is actually appreciated. Avoid this place...

this used to be my favorite place to get breakfast in town, saying i was a loyal customer would be an understatement. i’ve HAPPILY spent sooo much money with them throughout the years, and am so upset with the decline of everything since the new owner/management. i don’t see any of the friendly faces that used to be there, the ones who knew everyone’s order before they were even in the door. the quality of the food has seriously declined, the new set up inside feels crowded, service feels rushed even when i’m the only person in there. i know plenty of local people who have been feeling the same way, it’s so upsetting to watch such a successful...

Food is good but not worth the HORRIBLE customer service. Don’t call in, it will not save you any time. I called in over an hour before going to pick up since they said 35 mins. I still had to wait another 20 mins there. & when I mentioned it to them, kindly, I was met with a horrible attitude. I understand that things get busy but atleast acknowledge and/or apologize for it. There are no apologies or acknowledgments for the delay and your wait. I come here quite often and this has happened to me more times than I’d like. And for me personally, customer service is important, no matter the...