Domino's Pizza — Restaurant in North Bergen

This is my first time writing a review for anything. Okay I’m sorry to say this but I’m not ordering from here again. I had made an order and made it clear through the call that I wanted 2 different pizza but somehow to the “manager” that was working there, she understood 1. I said “can I have 2..” and then also said “and on the other can i have”. One was spicy and the order with chicken so my baby cousin could eat also. It was said in two different ways. She said she had asked me if I wanted on the same pizza but I never heard her say that. Maybe she did and I didn’t hear her but it’s my fault thinking she wasn’t going to mess it up because I never had a problem with them until now. We did get into an argument and everything and I did say to her “well if you can’t listen then you shouldn’t be working there”. She interpreted this as “quit your job” when really I meant that you should be listening the key words that was stated in two different ways that it was 2. Yes I did understand that what i said was rude but she did say to me she was listening and everything but if she was listening well she would of understood it was 2. She also had the nerve to say “imagine if you were nice then this world would be a good place” or something like that. I’m literally so nice all the time but she can’t except that she is going to have a happy customer after the order was messed up. Also, had asked me “I made a mistake. You never made a mistake before”. I literally always overlook these mistakes but I was frustrated because I wasted $41 for a mistake she made. This manager believes that I’m rude but she is rude for not understanding her mistake costed me $41 and it’s easily understandable why someone would be upset. She also thought I was yelling when I was frustrated and trying to figure out how this mistake was made and began yelling at me. I only ordered 2 pizzas, brownies. Chicken wings and a 2 liter soda so I can treat my family to something since I had money saved up. It was a simple order that costed me $41. I’m sorry to the manager for mentioning listening skills but you need to understand that I’m the one paying for your mistake so of course a customer...

2x this Domino’s in Bergenline messed up my order and the staff including the managers Yorleni and Cesar are not even apologetic about it! The first time they messed up, they came 1 1/2hour late, my order was missing a salad, the manager Yorleni said I would give you a 25% off the next time you order but I never get to avail of it anymore because she did not give any coupon or proof of that 25%off anyway and for that the next time I ordered again, the staff does not even want to acknowledged it...so I let it passed. It was $75 order that I even paid in cash! So after 2months, my mother said she is craving for Domino’s plain chicken wings...so even thought I personally hesitate ordering again, I did because of my mother's request. Unfortunately, The same thing happened. My 40pcs plain chicken wings was missing the side order sauces. The delivery guy handed me a receipt not from Domino’s but from a chinese food and when I asked about my official Domino’s receipt and the missing sauces, Miguel (delivery guys) just walked away! I called up the store and asking to speak to Yorleni, they said she is not available. Another manager got on the phone by the name of Cesar who is not even apologetic at all! Very disappointing, frustrating and bad experience! For the $65.00 cash payment, my money is not even worth it! Never again will I order from this Domino’s...

The staff here is very good. They are good at what they do, and my food is always done VERY quickly, when I put in that I am picking it up. No issues at all. I do think they are understaffed though, and I only say that because this Dominoes is in a very busy area, and every time I’ve gone in they are always busy, so I think having 2-3 employees on site at a time is not enough. Almost every time I go in and someone who is working in the kitchen, has to stop what they are doing and bring me my pizza (since I pay in the app) or ring me up, if I am paying in person.

Also, the delivery usually takes a while, but nothing extreme. I personally believe this is because of the delivery fee that Dominoes has added to all deliveries, which I’m sire cuts into what the delivery person gets tipped. $3 in a delivery fee, and it’s an actual dominoes employee and not Uber eats is awful. I just placed a $39 order, between the delivery fee and tax, that was an extra $6. My once $39 order is now $46. Unfortunately for me, my child LOVES dominoes and I couldn’t go pick it up, so I deal with it. I hope Dominoes somehow passes these delivery fees to their drivers, because you are most definitely affecting how much...