Dunkin' — Restaurant in North Canaan

This is a waste of my time to even write but it’s the only thing I can do to let out my frustration. We live in town and go to this dunkin once or twice a month. In the past we have received multiple completely black burnt bagels, FROZEN hash browns, dirty lids, wrong orders, etc. I always tip and have never once complained/said anything because, we’ll, it’s not a fancy place and it’s busy and the employees have a lot going on. We’ve learned it takes an obscenely long time to get through the drive thru, so we’ve started mobile ordering. Today I placed a mobile order for a bagel with cream cheese, hash browns, and one donut as a treat for my kid at 8:12. I arrived at 8:22 to find multiple people standing around waiting for their orders. I waited for 10 minutes before asking the person behind the counter if they’d received my order. After finding my order she simply said “we don’t have bagels, you can have a donut”. I get that this is a minimum wage job, and it’s clearly been a crappy morning for them there, but an ‘I’m sorry’ or ‘What could we get you instead’ would’ve been a lot better than this person telling me in the way they did that I could ‘Have a donut’ Instead of the bagel I ordered. They gave me 2 donuts instead of the bagel plus the donut I ordered, and (while holding the receipt from my order 20 minutes earlier) asked me if I had a coffee too, and I said no, hash browns, but at that point I had to leave to get my child to school on time and couldn’t wait even longer so just left. It’s extremely frustrating that they were out of so many things and allowed online orders to be placed; that I waited 20 minutes for food that was never coming; and that the employee assumed I’d want 3 donuts for breakfast instead of offering a refund or asking me what I might actually want instead. It is 100% worth giving your business to Homegrown cafe which we will be doing from now on instead. You can online order there, and it’s about a 15 minute wait, which is the same as dunkin ironically, but the food and coffee is higher quality and better for you. It’s been way too many screw ups with this particular dunkin and it’s only...

Was in there this week, picking up a large pre-order. Even though the order was messed up in 2 different ways, that wasn’t problem, as mistakes happen. No big deal. Fur the record, the order was for our school, to treat our local town veterans to a nice breakfast before our school ceremony honoring their service.

But, the way multiple staff reacted, and responded to me, as if my requesting the order to be fixed was such a big deal - they were rude, making comments behind the counter, and relentless about it. It was weird for them to make such a big deal about it, and by the time I left I was shaken - not used to being treated that way for no reason at all. Everyone’s human - buck up...

After 2 visits, I will not be visiting ever again. Would give negative stars if possible. The first visit there was no coffee and the customer in front of me had there dog with them and it's front paws were on the counter. The second visit they didn't finish the transaction and I was charged 13 and change for a large and medium coffee which should of been around 5 dollars. This location gives Dunkin a bad name. For the price I paid I might as well switch to Starbucks. I usually give a good review or none at all but this one had to be done after a...