Jimmy John's — Restaurant in North Canton

This is my last and final time ever eating at jimmy johns. When I walked in and ordered, I had free coupons because of hair, forgetting my turkey, and plastic in my sandwich at a prior visit to the tusc store. When I presented the free sandwich coupon Caitlynn, the cashier, was already annoyed. Our total for 3 sandwiches, 2 drinks, and 2 chips was $35 and some change. When she entered the 2 free coupons at came to $28 and some change. I tried to question why it was only 1 sandwich off to be told it is what it is and to look at my recipt. I reviewed the receipt. A bag of chips is $1.50 and a drink 1.99. So for 2 drinks and 2 bag of chips it's about $8. So after we ate I approached the counter again to try and explain we didn't get credit for 1 sandwich as I was charged 17.80 for 2 combos when 1 of those sandwiches were free and should have been only charged 4$ for 1 of the combos ( a chip and drink $3.93) When caitlynn got fed up she threw the receipt down and ran into the back phone in hand. I kindly explained my situation of another worker who completely understood but seemed afraid to tell her. Caitlynn came back and said snidly that she called her GM and there's nothing I can do other than complain to corporate and if I don't stop making a scene she's going to call the police. The other customers in line were shocked my her response and told me i was fine. So here I am again complaining about jimmy johns and their lack of customer service and disrespect. I was simply trying to explain they didn't honor my coupons. Why send them if employees aren't...

They've been consistently messing up my order. Must've been a staff change or something cause this never used to be an issue. At least over a month now, I've ordered several times and there's always something missing. It's not even like I order a lot of food. I get one sub, always order it the same way. Giant #7, no lettuce, no mayo, add mustard and extra Capocollo. They'll charge me for the double cap but never actually add it to my sandwich, and it's usually missing either the hot peppers, the onions, the tomatoes, the mustard, and sometimes all four. I've said something to the staff before, as a kind reminder you know.. a "please don't forget these." as I can understand accidents happen but this has been consistent. The last time I said something to one of the staff, he took down my order and assured me it wouldn't be messed up cause he was the one making it. Even put extra hot peppers on the receipt, told me he was going to load it up and when I looked, there was less than ten pepper pieces on my sub. I'll admit, I took it a little personal. Went in today, got my sub, came home opened it up and was missing both onions and tomatoes. Called up to let the manager know this was going on and if it's happening to me then it's probably happening to other customers. They gave the usual apology offered to comp my next meal but I respectfully declined. I'm not interested in a free meal and I don't want a refund. I just want to make sure I'm getting...

We ordered 2 subs and 2 pesto pasta salads last night. Got home to realize, the 2 pesto pasta salads were outdated and to be USED by 8/8 and 8/9. We bought them on 8/10 towards the end of day! I called the store only to be told they don't know what they want me to do! I told them i wasnt eating it and wanted my money back, i was told they cant do that! I told them i am afraid to eat the subs, because if they had day dots on their pasta salad and still sold it to me, who is to say the meats and produce are in date too! The manager then told me" they should be alright to eat, they just have to put those stickers on there"( 👀 Yes sir, for quality and freshness)Then i was told by a "Manager" im sorry if you get sick and...