Mulligans Arcade & Tavern — Restaurant in North Carolina

It's a shame. The food here was amazing but we will NOT be back as when you get the check they are charging you a bogus "service fee" of 3% of your check. The receipt says if you pay cash you get a 3% discount. They are passing on debit card/credit card fees to you (without your knowledge, consent, and asduming you are psying that way.) BUT there is no mention of this on the website or in the menu as there is with the mandated service charge of 18% gratuity for large parties. I asked the hostess up front a out the charge and she said shed never seen that before.

I asked for The "manager" who was also the bar tender. She said "all of the restaurants are doing it" and she can't do anything about it and if I wanted to use thier ATM (for a huge fee) I could get my 3% discount for paying cash or i could complain to the owner.

I mentioned that there was no sign on the door, it was not posted on the website, menu or even at the table to indicate there is a credit card/debit card charge. I eat out a lot in Raleigh, Cary, and the greater Garner area and this is the first I have ever been charged this. I believe in being honest and up front BEFORE I check out.

It's a shame because in the end it will hurt the servers. Not only is the language deceiving as they hope you don't notice it. But to some, it implys the tip (albeit low) was added to your check. Or that unsuspecting customers may end up leaving less (if at all) to account for the added fee.

For me its not the amount rather the principle of not being told ahead of time and the "i dont care" attitude by the manager. Not that they care, but we will...

Arrived at the Good Times Arcade and Tavern around 8PM on Dec 14th, 2019. Immediately upon entering, my group of 5 was informed that due some damage, very few drinks would be available. Not an issue for us, we took our seats and begin looking over the menu. What did end up being an issue was the 15 minutes it took to have someone bring our water's, the 20 to take our orders, and the 45 to get a burger, 2 hotdogs, some fries and tots. After we finished our meal (admittedly, fairly tasty), we waited patiently for our server to return. This took another 20 minutes, with one of my party having to go let her know we were ready for the bill. Multiple times she passed by our table, and multiple times we attempted to gain her attention or flag her down, but whatever conversation she was having must have been too funny, as she continued to laugh away with 2 other servers by their stand. After finally managing to pay our bill, we decided to try out some of the arcade machines. Unfortunately, about 1/3rd of the machines were taped over, and non functional (With one of the racing games actually having a windows error notification the screen.) Of the few games we did play, at least 2 of the machines did not actually reward tickets as displayed. Now, this is not really a big deal, in that none of us actually wanted any of the prizes, but the unfortunate server who apparently has to jump back and forth between the kitchen and the prize stand made it very obvious that she loathed any attempt at communication. All in all, I rate the experience at 2 stars, and only that high due to the food at least...

I initially planned on not seeing anything, but I decided to share after receiving a request to review. Lived in Garner the last two years. I just started visiting this establishment a few months ago. Two Saturdays ago, I ordered food & paid online. I arrived at the suggested time. The young lady who waited on me was rude, condescending, indifferent. I gave her my name three times, and she responded by saying I can’t find you in the system; I don’t know what you’re talking about. Then, she walked away from the counter with NO Explanation as I stood there dumbfounded. A few minutes later, she came out of the kitchen with a bag of food, which she threw on the counter and walked away. I was furious, but I would not lower myself to respond in kind. There is an overwhelmingly uncomfortable atmosphere unless you are a regular. This is not my first occurrence of poor service at this establishment. But it is my worst experience at GTA&T thus far. After calming down, I called back a short while later and spoke with the hostess on the phone. She explained that they have a new order system, and things aren’t working right. I explained how I was treated, and she said; well, that’s not my fault. However, she half-heartedly said she was “sorry I felt that way.” Trying to take the high ground, I asked what I should have done differently, and she said, I don’t know, the system isn’t working right, it’s not my fault.

I wasn’t treated poorly by the system; the staff treated me poorly. I hate this because I love the food. My wife and I will...