Starbucks — Restaurant in North Carolina

Edited per new visit: Ian always looks disheveled as if he just rolled out of bed. I pulled up to the drive-thru window and he yawned! He didn’t greet me at all. This also the second time that Ian has allowed me to pull off without ensuring that he gave me all of my order. I was distracted because per usual I had a drink issue because the baristas do not know how to accurately make the drinks off the menu. It’s either too much of an ingredient or not enough. Luck of Matcha had way too much caramel. Disgusting amount. The strawberries and cream Frappuccino had way too much strawberry syrup and then once remade, had none at all.

Please listen to the customer and prepare the drinks as requested. Several times I have visited this location and asked for extra syrup or vanilla just to be told “well it already comes with x amount of pumps!” Who cares???? My drink had to be prepared over today because the barista didn’t know how to accurately prepare the drink because I was told the drink is new! Why not train sufficiently? Then, I was told that they didn’t add the extra vanilla because it would have been too sweet. Then, after having to pull to the side to wait on drink, the young lady comes to my car to confiscate the wrong drink stating she was told to come and get the drinks. I was highly offended because I had to intention of drinking them because they were disgusting. It’s like the felt as if I complained for extra drinks. Which is not the case. Just make the drink the first time and won’t be an issue. That was unsanitary the board of health may be contacted bc you’re not supposed to take back a drink that a customer has already been handed and drink out of anyway. Then, I don’t like that often at this location, I have to physically hand them my phone in the drive thru so they can scan my app at the front register instead of register at window which I also feel is unsanitary because imagine the amount of filthy germs phones they are handling and handing people their drinks and food, whether in bag or not so what it’s...

I'm not sure of what's going on at store #63404 on 9731 Callabridge Ct. Charlotte, NC, but the Customer Service is on an EXTREME DECLINE!!! I walked up to the counter at 11 a.m and I wasn't greeted. I stood there until I stopped one of the five employees behind the counter. I literally had to wave my hands in front of the person because they had ear-buds in Both ears. I asked for the manager. Chloe comes up and I asked her to come to the end of the counter for courtesy. I told her that no one that entered the large bathroom to the left was able to wash their hands in a Sanitary manner because there was No Soap. She said ok and walked away. I walked back to the front of the counter to order and was Ignored Further. After standing there for about (2) minutes a young lady with blue braids said someone will be with you. Finally Chloe walks up. No apology or any explanation of why I had to wait so long. I ordered the pineapple bakery item. I requested that it stay in plastic because of the unsanitary conditions and possibilities of cross contamination. Chloe proceeded to hand me the pastry without Bothering to place it in a bag. I have NEVER been treated in such a manner...

Placed a mobile order at 7:47 am, had to wait until 8:15 am to find out that they didn't have what I ordered. I understand that they might run out of items, it happens, that's fine. But to wait that long to let someone know is ridiculous. It didn't seem unusually busy and they had an employee who was only doing food items, so it should've been noticed pretty fast. Maybe she was in training, you never know, but was definitely frustrating.

I asked for a refund and was waiting at the cashier. She was in the process of handling my refund, and got distracted with another customer. All she had to do was click a button for me to be done with the transaction, but instead she helped another customer and my time was wasted again.

No complaints about the employees themselves, but maybe time management needs to be a priority and common sense of taking care of a customer whose transaction can be completed in 2 minutes, has been waiting in line, and was already in the process of said transaction vs. someone who just walked in and has a ton...