KFC — Restaurant in North Charleston

I ordered a chicken littles combo super simple the girl asked if I wanted classic or spicy which I had never been given the option so I asked her if she heard me correctly which she responded rudely “DO YOU WANT CLASSIC OR SPICY?” I then told her spicy. I get to the window and paid I then asked for 2 honey mustards the girl said ok. Shortly after that the nightmare of a manager comes up all huffy stating that the honey mustards cost x amount and asked if I still wanted them. I said yes BECAUSE I HAVE HONEY MUSTARD MONEY. Then as I’m handing her my card to charge me the whopping 50 cent for the sauce she looks at me and goes “we don’t even got honey mustard” I looked at her incredulously and just rolled up my window and drove the 30 mins back to my house. When I get home and finally go to eat my food I open up my chicken littles and couldn’t freaking believe what they had done. These sandwich’s are SUPPOSED to consist of a chicken tender and some mayo and pickle slices. What did they give me?? Two chicken tenders slapped between the bun DOUSED and I mean COMPLETELY DRENCHED in mayo. No pickles no “spicy” anything. So of course I am not going to drive 30 mins back to the restaurant to confront the staff so I call the restaurant. That’s when I had the absolute miserable experience and speaking to the manager who’s name I never requested but boy oh boy what a terror. She was rude, she never apologized and then refused to refund me unless I drove back and gave her the DISGUSTING food she had the nerve to serve me. I even explained to her that the food was in the trash and that I lived 30 mins away which she replied “I don’t know what to tell ya”. So luckily I had already made a formal complaint through their website and I told her I would need all of the information off of the receipt THEY NEVER GAVE ME. Then the line goes silent and I asked repeatedly hello? HELLO? Then out of no where she responds asking me to calm down cause she didn’t make my food. I told her I was calm but she wasn’t responding. She then goes “well you asked me to look something up DIDN’T YOU?” I said yes but you could’ve responded instead of not saying anything! Long story short I won’t be returning and KFC better do the right thing and refund me. Such a disaster and prime example of trash...

I usually write very great Google reviews and upset that this terrible customer service made me have to write a bad one. I came to get some food at this KFC through the drive thru and I was unable to hear the person through the speaker. So I drove up to the window and asked to order my food there. This girls name was Alicia. She said I could only order at the window if I knew what I wanted giving off the impression like if I was dumb. I told her I did and was about to order and she rudely interrupts me by pointing at my wipers. She didn’t say anything so I asked her “why are you pointing at my wipers” and she says “turn them off, they are spraying me.” That was excessively rude by the way but I still said sorry. I proceed to order my order and she says that I could not get 4 legs with my 4 piece combo. So I ordered a 2 piece combo with 2 legs twice. And she said I can’t do that because she knew what I wanted to do. First off, that was incredibly rude, how bad was her day going to try and make another persons day bad? I wasn’t having it so I asked her for her first and last name and if I could speak to a manager. She said that her last name was “irrelevant” and that any complaints go to her because she is manager. She did tell me her name was Alicia though and did not provide me a corporate number because she said “why would I know the corporate number?” Idk ma’am. Probably because you claim yourself as a manager. She didn’t provide me any email either to file a complaint. Worst Manager anyone could possibly hire. The level of disrespect was unaccounted for. McDonald’s has better Managers than this. I really hope the general manager or corporate manager will do something about hiring disrespectful managers that are supposed to solve problems. I will never be back to this KFC again. (Btw, I went to another kfc and they happily gave me my 4 piece combo with all legs). There was never a big...

I ordered food for pick up at 1040am, arrived at the store (close to 11am. I tried going inside their store to pick up my order but it was locked. I was the only person at that time picking up an order. The guy (server) saw me and I said "pick up" so he can unlock the door for me (unsure if he heard what I said cause he was inside the store) He looked at the other lady (might be the manager) checking if it's okay to let me in but the lady gestured for me to drive around. I went back to my car and went to the drive thru. There were two cars before me and I had to wait more than 10 minutes just to get my order even when I already told them again in the drive thru that I was there to only pick up my order. When I got my order I saw a car parked in front of their store and a customer coming out of the store getting her "pick up" order . I felt discriminated given that they let the other customer come in but they had me drive around and wait for my order at the drive thru. They should treat customers equally. It's posted on their door that door is open for mobile orders but I don't understand why they didn't let me in to just pick my order up. I told them the second time in the drive thru that I'm just there to pick up my order but they still had me wait in line when my order was ready from the start. That was really a terrible customer service and experience, definitely defeats the purpose of pick up order. I took photos of me going through the drive thru -- you'll see the wait time based on my car's clock. I also included a photo I took of one of their customers coming out of their store after I got my order from drive thru. I took photos of me going through the drive thru -- you'll see the wait time based on my car's clock. I also included a photo I took of one of their customers coming out of their storr after I got my order...