Bob Evans — Restaurant in North Franklin Township

We hadn’t been to restaurants in 6-7 years - good old panic attacks. Anyway, we went to Bob Evans today 8/12/22. We were nearly always pleased, so we went back often. We were excited to go back for breakfast. Their cinnamon chip pancakes were the bomb!! Sadly, discontinued.

Today was so disappointing. This location has gone downhill if this is any indication of their service. The food was fine, what you’d expect for eggs and toast and sausage/bacon. But the service was terrible. No one was with us waiting to be seated at 10:45 am or so, but we waited 5 minutes to be seated. We waited 7-10 minutes for our order to be taken. This was certainly not the fault of our server. Food arrived hot but after another long wait. Our server was Tonya and she was working her butt off. Practically running around to service her customers. If I’d been in her position I’d be heavily breathing from vigorous exercise. One other server was on the floor. All the while 3 people in uniform were behind the counter talking. I actually took pictures, I was so taken aback. They weren’t refilling our coffee or iced tea. They were not helping the 2 other actual servers. That is unacceptable. They see people sitting, waiting and waiting, and chat away. Another customer seated near us said it’s always like this and he comes in 2X a week.

It’ll be awhile before we go back, which is unfortunate for BE and for us, frankly. Perhaps Covid-19’s effect on this BE location still lingers. Maybe we’ll try the BE over on Oak Spring Rd.

This used to be a quality restaurant/location in all ways - management was present and helping the servers, all the servers were working, smiles all around, very pleasant , clean place, good food. Hopefully they’ll get...

Stopped on way through to a tournament. The staff were incredibly friendly however our group of 11 was the only table aside from a 2 top in the entire place and 95% of the food came out cold. The home fries were undercooked, 3 of us ordered chicken strips and none of us ate one full strip. The chicken was super hard and dry. We weren't offered a replacement meal or refund when we expressed the dissatisfaction. Just told it's a new chicken and they are struggling to find the balance on cooking it correctly. French toast was good but still cold like everything else. The chicken sausage links were good! Pancakes and eggs all cold. Thankfully our tab was only $125 for 11 people which is surprisingly good in this economy however we'd have preferred to spend a bit more for a warm meal. We still tipped $30 and tidied our table before leaving. Again everyone we encountered was very friendly and that's always...

This is a very good Bob Evans location. (We grew up calling this restaurant "Uncle Bob's" due to our shared last name....) Anyways, I ate here with my dad, and we were glad that in-restaurant dining was available. Everyone was friendly and masked. There weren't many people in the restaurant, and there were employees really cleaning the tables after customers left. The food was good and the service was quick, just like we expect at Bob Evans.

Update: July 2022 - Like most other restaurants, they are short staffed here. Service was still good, but there was a wait, when half of the...