Sorelle Bridal Salon — Local services in North Franklin Township

I finally completed the task of buying my wedding dress, but from another boutique about 30 minutes away. I went to Sorelle last August (2022) after visiting the boutique I ended up buying from. I booked two boutiques on the same day because they were a good drive from where I live, but 30 mins apart from each other. My experience at both boutiques were completely opposite. I felt very welcome at the first place I went. The first place had me send them inspiration photos a couple weeks prior to my appointment so they could have some dresses already pulled for me when I arrived. Sorelle did not do this, but I didn’t think much of it due to them being the second place I’d ever gone to, so I’m not sure what most places usually do. When I arrived to Sorelle, I instantly did not feel very welcomed or important. I walked in with my two bridesmaids and no one greeted us. We stood there awkwardly until someone finally acknowledged us and asked what we were there for. I gave them my name and told them I had an appointment. All of the women up front at the time seemed annoyed or possibly understaffed/irritated with our presence. One of the ladies told us to go behind this curtained off area and that someone would be with us soon. We went and sat in this little sectioned off area for about 15-20 minutes and no one came. My bridesmaids noticed the vibe was unwelcoming and we felt awkward and I contemplating leaving because we had been sent to a room to sit for a long period where no one came to even introduce themselves to us or let us know what was going on. Eventually a woman came and she asked me to show her some photos of dresses I liked and she turned down every dress I showed her saying they “wouldn’t look good”, but didn’t explain why. She said she’d go pull some dresses and be right back. My friends and I all looked at each other all recognizing that this place was not treating us very well, especially compared to the first place we went . I told my friends I’d try on the dresses she pulled and then we could leave. She came back with four dresses, all of which looked nothing like the style or remotely close to the dresses I showed. I didn’t like any of the dresses she brought, but she was pressuring me to buy the one I felt was meh and above my budget. The worst part of the trip was when she was helping me get into one of the dresses, she asked me why my mom wasn’t with us. Unfortunately, my mom passed...

I have so many positive things to say about this exquisite bridal salon.

First, I want to give Marque a HUGE shout-out. She helped me find my wedding dress last August. I scheduled an appointment just to see what it would be like to try on wedding dresses, having only been engaged for two months. My mom and grandmas all had their wedding dresses handmade, so this was a new experience for all of us. Marque took her time and really listened to what I was looking for in a dress. Her selections were exceptional! They were flattering and she was able to "jazz it up" with the perfect belt! Her ability to know me as a bride and what I was looking for in a gown was what really sold me on purchasing my wedding dress that same day.

When I returned to try on my wedding dress in December, I was able to work with Whitney. Not only was she tasked with helping me decide on a veil, but I had also brought my maid of honor with me to try on dresses of her own. My maid of honor is very picky, but Whitney was able to pull the most stunning dresses for her to try on! Whitney kept in mind my dress so that my maid of honor's dress would compliment mine, keeping in mind the traditional and classic feel of the wedding I had envisioned. Whitney even suggested I put on my dress so that I could see the dresses side by side. Whitney was really patient and very upbeat during the entire session. She is also extremely organized, as she left a note of the veil I wanted so I could order it a few months later. This came in handy with everything going on in the world right now.

Planning a wedding is not easy. Throw in a pandemic and it becomes nearly impossible. However, I cannot say enough good things about this beautiful bridal salon and its employees. While their store is closed due to our Governor's strict orders, they are still available over the phone and are positive, understanding, and kind. I have called twice over the time of this shutdown to schedule fittings and to order my veil, and on both occasions, I felt like I was talking to a long time friend. Out of all of the people I have met on this wedding planning journey, the staff at Sorelle Bridal surpasses them all. They are timely, organized, thoughtful, understanding, positive, and genuine. I am so thankful to be working with them and would recommend...

I have had 2 different experiences here. Both experiences with the staff was extremely poor. I will explain in detail. The dresses they have are beautiful which is the only reason I was going to return a second time and the only reason I gave them any stars at all. The first time I went into the store it was by appointment and they gave you a time limit which I can’t recall but was definitely more enough time. The lady working with my daughter and I introduced herself and then had us pick out a few dresses to try on. We had a total of 6 dresses. She started to get impatient and then just walked away and sent someone else over who was also not very pleasant. First of all she should have told us she was going to take care of someone else and said goodbye or something along those lines. Not just leave. 6 dresses took my daughter all of 15 minutes maybe. I think the time slot we booked was for 45minutes to an hour. The entire experience with staff was horrible. They made it out like if your not purchasing a wedding gown they don’t care. Sorry my $600 purchase on a prom dress that took 15 minutes was an inconvenience. In my option they shouldn’t be selling anything but wedding dresses. My second interaction was enough. I decided to take my younger daughter there for a homecoming dress. I called to ask a very simple question. The question was “Do you carry homecoming dresses that are shorter style” The lady on the phone acted like she had no idea what I was talking about. I then tried to explain it. dresses that are above the knee not full length down to the ankle. She said “What? Like a high-low dress?” I then told her no just above the knee for a second time. She said yes we have those but you don’t know if that’s even what she wants! I was so shocked by how rude she was over the phone that I hung up. I will never take my girls there nor refer any of my friends and their children. Obviously I was calling about a specific type of dress because that’s what my daughter wanted. I was not going to drive over an hour for something they don’t carry. If you are looking for a bridal gown they do have beautiful dresses and hopefully treat you much better than I experienced but for anything else I will find another place to go where they actually want...