Taco Bell — Restaurant in North Franklin Township

Terrible, unprofessional, childish, and trashy staff. There's no sugar coating it, and I have never referred to staff anywhere in any review as "trashy".

I placed a mobile order, which took a bit longer than average to be ready. Then, when the app finally said it was ready, they just placed my drink on the pickup shelf and left my food in the back where they all proceeded to hang out and yell at each other about various things. They had a friend hanging out at the counter. At one point, they had a pile of snacks from the gas station just dumped out on the counter while they ignored my presence. Really bad look. The cashier wasn't manning the front and was in and out of the building. Check the cameras from around 7-7:30pm on March 2nd and see the hot mess for yourself. Order #912586.

In addition to the repulsive and childish staff, the food was substandard. The tomatoes were old and tasted bad, and the sour cream was dumped into a two bite section of the burrito.

Ya'll need to get rid of that whole crew and work on your hiring. Gross. I should've asked for a refund just based on their behavior while I was waiting. They clearly have no self-respect and, therefore, no respect or consideration for others.

Side note: Staff at Dunkin across the street is great, so clearly ya'll are the problem. (I'm...

The manager working here at 1:30 PM on 11/13/25 was absolutely rude to customers. One person had an issue with their order being made incorrectly. The manager acted like she was inconvenienced in a big way by even having it brought to her attention. Another guy came in having issues with an app order and a free food reward that wasn’t being processed. He even showed her the reward in the app. She acted like he was trying to scam them out of a frickin’ taco. Other locations literally give out free taco coupons if your ordered is messed up in any way. This lady needs to work on her customer service. I ended up leaving because no one would take my order at the counter. I heard one girl on food prep say there was someone at the counter and the manager responded, “I don’t have time for that. What do they want??” I don’t know…maybe I wanted to place an order with a human because their kiosk didn’t work? Probably the worst Taco Bell I’ve...

Went through the drive-thru a couple of nights ago with a friend of mine who asked specific questions about a new product on the menu was told what it was ordered it when it was gotten in the Box was told that that's all it was we looked it up online and that's not correct called back ask to speak to a manager somebody else got on the phone after the manager was speaking and got very very rude nasty and trashy speaking then we was going back to the drive-thru as we were speaking on the phone and saying we want the rest of the food even if it's a price increase we will pay the price increase we just want the rest of the food there was a miscommunication and they said oh no we're not going to charge you for the rest of it just next time make sure you get it right they were very rude the manager came over and said well have a good day but the person who took the phone from her was very rude they really need to...