CJ's Italian Ice & Custard — Restaurant in North Las Vegas

FIRST & LAST TIME HERE! I’ll explain why, My son and I arrived around 8:45pm and waited in line. As I got to the front of the line the employee skipped right over me and started taking the next person in line. (He was the only person taking orders so how does he not know he hasn’t taken my order yet?) As I stood there staring at him I said “excuse you, I was next!” His response was “oh, well let me take her order first!” My response “well I was first, and skipped so my order should be taken first” The customer behind me says “well I didn’t know you haven’t ordered!” My response “how would you not know when I’m standing right in front of you and I was skipped!” The employee ends up taking my order and ruins it. I ordered: 1 pineapple dole whip float and 1 Captain America on a m&m cone with gummy worms I paid for my items at 9:07pm and left As I got home I gave the items to my husband and son who both were unhappy. They seem to go to this place all the time together. My husband stated that there was little to no pineapple in his cup and it was all just ice cream And my son barely got a little bit of ice cream and little to no worms. I ended up calling the store and speaking with “Payton” who claimed to be the manager and he said “well, people get skipped in line all the time, it just happens” And “the 2 people we have working tonight have only been here 2 weeks, that’s the longest we’ve ever had people stay here” I mentioned that maybe they should train their employees to ask “hi, have you been helped yet?” And as a company you should train your employees to make the items the same way every time because there’s no consistency And his response was “each employee just makes the items however they want” It’s the excuses … and no accountability. I stated I wanted my money back and he said it was up to the owner. So I left my phone number and I’m waiting for the “owner” to call me with whatever solution they come up with. I definitely won’t be returning, I hope they get it together at some point because bragging they won best ice cream shop in 2012 is probably why they...

Man, I'm hella bummed after tonight's experience. We've been coming at least once a week if not more since this location opened, and have always had a great experience. Went a little later tonight, about a half hour before closing and as expected it was busy on a warm Friday night. Went in with my son, and patiently waited in line. There was 4 young ladies working behind the counter, as we were next in line, there was a group that came in behind us. The next free employee walked right past my son and I, and started helping the people behind us. I wanted to let the fiery Chicana in me out, but I kept my composure...not one of the 4 employees greeted us, said hey, we will be right with you. But walked right past us. We ended up leaving and went to Uswirl instead. Like I said,...

Dirty in front of the store. The custard is not great. There is no magic within the ice cream. I tried vanilla and chocolate. I purchased a kids cup of chocolate because it was better, but still just not magical. This place seems to sell the consumer on just there many toppings and how they utilize the toppings. I bought a cup because the staff was very nice and professional. I did not like that when the staff asked me if I was paying with cash or card because when I said card she tacked on .50 cents extra to my total amount. I thought that was tacky. Like just have your tax fee added to the price/ market your products where it will pay for for all of your necessities as a business. Just get your custard from Freddy's...