Jimmy John's — Restaurant in North Little Rock

Edit 13OCT2020: I am raising the review to 4/5, as I used the online feedback form, and the franchise reached out within the same business day. They offered a credit to my phone number. I went back sometime in the last week, and the more experienced employee who was there when they made the bacon and cheese sandwich, was there again. She apologized too, and I told her it's ok (because truly I don't blame the guy who seemed new) she said the employee who took my order can get flustered sometimes, and I told her I understand, and it's ok. They got my order done right this time (virtually the same as what it should have been the first time). The response from the JJ franchise was very kind, and I stressed to them that I don't blame the employee who took my order, I would have just liked the seemingly more experienced worker to verify the order. The employees and I had a kind conversation when I was in, and seemed like genuinely nice and friendly people. Overall I don't want to judge this place harshly based on one bad experience, when I have had many times without issue here before too. Even ignoring I have a gift card I'd still return here, I just might more carefully explain the order next time if I'm not sure the employee understood the order.

Had multiple fine experiences getting food here, but today I ordered 3 slim 5 sandwiches. For anyone not aware, slim 5 is just a #5 with no veggies. So still meat and cheese. The cashier asked me what I thought was a weird question: "do you want cheese?" I said yes (I also added bacon) I get home and open the sandwiches to see that the sandwiches were made as shown in the picture. Just bacon and cheese. If I wanted a bacon and cheese sandwich I coulda made a whole bunch more for the same price if I bought the ingredients from the Walmart 3 minutes away. Incredibly disappointed. I'm guessing it was a new employee who made this, so I don't necessarily blame him, but there was an employee who appeared to be more experienced. I clarified multiple times that I wanted three slim 5's add bacon. I used to work in the food service industry, and if I ever saw a weird order (like cheese and bacon) I would ask the customer to verify. If the store doesn't reply here, I'm gonna record opening the other sandwiches, show the video to the manager on shift, and ask for a refund. Hopefully they at least...

I'll have to agree with the other reviewer here. I had literally just ate there about an hour ago for the first time.

I walked in and stood a little ways away from the counter, so they would be aware I wasn't ready to order and so people could easily walk by me when they were ready to order.

So there I was, trying to decide what to order and lo and behold I look towards at the employees behind the counter and they're all staring at me the MOST perturbed and impatient look on their faces. Then, the guy taking orders has the tenacity to lean over to one of the sandwich makers and whisper something to her as they're chuckling and pointing at me. He does it again with another sandwich maker and some other employees behind him make asinine grins in relation to his whisperings. He then looks directly back at me and raises his eyebrows and hands in a "what are you standing there for?" kind of expression.

I'm assuming they thought I was taking up too much time after standing there for LITERALLY around 5 seconds. There was nobody behind me and there were probably around 10 people already eating their food.

I eventually (and reluctantly) order my sandwich, and it was about as good as Sub-Way's sandwiches. It wasn't terrible and it wasn't great.

On a less significant note, the acoustics within the restaurant are terrible. It amplifies the music and all of the people's conversations. You have to yell a little just to hear the other person across across the table.

A...

I had the most uncomfortable ordering experience. Part of the problem is Jimmy John's HQ for not recognizing my phone number and my inability to get my order points logged into my history. No contact available at all. No chat, phone or email. Guys at store were clueless.

In store issues: Not friendly service. Kid at the register was under prepared and soo slow. He made me uncomfortable several times. When I said what toppings he said it already comes with lettuce and tomato but then he failed to put on the toppings I did ask for. He did this for both sandwiches and I had to repeat my orders for both. Because of how long this was taking my kids got to split an 8" sub instead of a 12" because I wasn't asked what size. I come here because it's the only sandwich shop I can get gluten free but no joke they rolled their eyes when I said I was GF.

Food was still very good. I came in because it was my birthday....