Absolutely horrible, and that's putting it mildly! Went in between 9-10 on a Friday night, very few people there so we were seated quickly...that's the only positive thing I can say about this experience. My fiance ordered wings, they had a very old taste to them, he didn't complain to the staff and remained friendly to the waitress. My waffle fries were cold and hard as soon as they were brought to the table. Once again, no complaining to the staff. It is what it is...we just didn't eat those items. A group of 6 guys came in and were seated at the table behind us. They were obviously friends with a couple of the waitresses. They didn't order any food, but 3 of the guys did order 1 drink each...I assume this is how they get around the "no loitering" rule. We ended up getting to-go plates because between the 6 guys and the 2 waitresses hanging out with them, we weren't enjoying our meal or the situation. Our waitress brought us our ticket and walked off. We went to pay and the 4 staff members standing around doing nothing said we needed to ask our own waitress to check us out. We stood around for quite awhile waiting on her to come back. As she's ringing us up someone threw a cup of beer at me. It came from the table where the 6 guys were seated. They were laughing and pointing at each other saying "he did it". And one of the waitresses was standing right there with them also laughing at me. So I'm standing there furious with beer down one side of my jeans and my shoes, and these customers and the staff thinks it's hilarious. Even though the food and service sucked, at no point were we disrespectful in any way to the staff. So for them to not do a damn thing other than to join in with their troublemaker friends is BS! I absolutely do not recommend going to this Hooters location. Bad food is one thing, but it's really an unsafe place. Those guys were looking for a response so they could start a fight and they have the support...
Read moreWent with a group of 9 to watch Arkansas football for their opening game of the season. Food was good, but the service and overall upkeep of the place was not. First, their menus are paper copies that have been minimized to fit on the page. They are basically unreadable. When I asked for a "readable menu", I was told to use their website as "corporate hadn't sent them updated menus yet". We ordered several food items, one of which was their Big John hotdog special that comes with fries. We also ordered a loaded tater tot appetizer. When the food came out, the hot dog didn't come with fries, and the server said it was because we ordered tater tots. That would have been ok, but they charged us full price for the tots and the hot dog special (no substitute or anything). When we asked, the manager did offer to fix the bill, but the server seemed pissed for some reason. After ordering 2 doubles for drinks, the server told me she couldn't serve me another double. Apparently that is some kind of franchise policy. She did eventually serve me my drink, but the whole thing is ridiculous. If you think someone is overserved, stop serving them, but don't have some stupid rule to make you feel better. We went on the patio to smoke cigars and watch the second half. There were five large TVs on the patio and at least 5 tables occupied-- only one TV was turned on. There were also several ceiling fans that were turned on, but missing most of their blades. Overall, I don't know if it was just a bad day for the staff, or if they just don't care about their customers and the condition of the place. Either way, I doubt I will be going back. I have been to lots of Hooters around the country; and this is not...
Read moreWe were staying in the motel next door, and we ordered 2 fish and chip dinners for carry out. They were ready as promised in 15 minutes. The food was plentiful and hot, and that is about the only good thing I can say.
They forgot to give us my husband's pop. He went back for it, since it was a short walk.
The dinner is supposed to include cole slaw - none in the bag. We didn't bother to go back to get it after seeing the fish.
There was no tartar sauce, although we did have ketchup for the fries.
One plus was packets of wet wipes for our fingers in addition to napkins.
Now to the food itself.
My husband paid extra for Mac n Cheese rather than curly fries, and he said it was pretty good. Hence 2 stars rather than 1.
My curly fries were plentiful and OK. I have had better, but worth 2 stars.
The fish (battered cod) was so overcooked that we could barely eat it. We could not cut it with the plastic knives and forks, so we ate it with our fingers. Some pieces were too tough to chew. Some of it tasted "old", and some of it tasted more fishy than cod usually does.
As for the portions, my husband had 3 small pieces of fish in his box while I had 5 big pieces. It was easy enough for us to switch one piece onto the other plate, but I wonder what would have happened it we had only one order?
Overall, we were very disappointed and found ourselves wishing we had gotten drive through at the McDonald's just down the street.
This is the first time I have ever given a poor review to any restaurant. We won't be using this Hooters again, even though we pass through Little Rock on occasion. Hopefully, our food was just an anomaly on...
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