Schlotzsky's — Restaurant in North Little Rock

Placed my order at 12:22 and waited (one sandwich, chips, cup of soup, and drink = $24.90). Two other orders were placed prior to mine. The first order was given to the recipient at 12:27. The supervisor came up to the front counter and stated that no orders were printing for drive thru in the back. Multiple orders were printed and taken to the back. The second order was given at 12:30. And I waited and waited and waited. At 12:37, an order that was placed after my order was given their food. When I confronted the person up front about my order and where it was, he had no answer. When I requested a refund, I had to wait for the supervisor to refund my order that was placed by credit card. While the supervisor was giving me a refund He was talking on the phone. The refund wasn't placed on my card but was given back cash instead. However, my order cost $24.90, and I was given $22.90. Nothing was taken or given, BUT I WAS SHORTED $2.00 for this BULLCRAP. NEVER GOING BACK TO THIS PLACE EVER AGAIN. NEVER. The wife also said this has happened to her as well. (Hint: It doesn't take a rocket scientist to look at the TIME stamp to know who's order...

Checked the website before driving 30 minutes to eat here, it says “closes at 9”. We walk in about 8:45 and the lady in front of us has a 8 person order. Once we get to the register to place our order the lady asks if we were dining in or to-go, we said in. She replies “we close in 8 minutes so it’ll have to be to-go” I stood there awkwardly and asked if they don’t close at 9 she responded the drive thru closes then and lobby is at 8. Granted, there is literally 5 tables full and 2 people waiting on their food we decided not to be rude and go to the drive thru and eat in the car. We get to the speaker to order and the person working says in the rudest/most annoyed voice “order when ready” we ask what comes on a certain sandwich and she sighs in the speaker before answering. We took our business elsewhere and won’t be back. I highly suggest correcting your hours and/or staff, I get it’s misreable being at work but for EVERY employee to be SO rude....speaks volumes about this establishment. Very sad and...

The front counter woman was nice and went above and beyond to make sure no cross contamination would happen due to a food allergy but the lady in the pick up window needs to learn customer service as when I told her that the order was incorrect she argued with me and insisted on me "getting a menu" to see that the item we ordered didn't "come that way". Even after I told her that is the way we ordered it and it was on the ticket and I didn't need a menu, she continued to insist "oh let me get you a menu so you can see". After I repeated I didn't need one, she reluctantly attempted to put cheese on the sandwich.

We paid even paid extra for double meat and the other sandwich that didn't have "extra" HAD MORE MEAT ON IT!!

Even after it was over we could hear her talking in the back thru the window about how she had to "give away cheese" to someone... clearly she doesn't know her voice carried and shouldn't stand in front of a service window if she wants to customer bash.

Not the best...