Crafty Crab

This was the worst experience I have ever had at a restaurant! I went in with my cousin and we got a table for two. We ordered our drinks and food and ate and when we were done we requested our check. Our check was about $83 and change. The server Alan/Alain took my card, walked away with the receipt that reflected what our bill was $83 to charge. He came back a short time later with a receipt that reflected a charge of $242.35 to my card! I could not believe it! He stated "my manager doesn't understand English and charged your card $242.35 for the Mexican party of 13". At no point did the manager herself approach the table to apologize or explain anything. I had to request to speak with the manager ! She reported her name as Heather and she casually and in a passive aggressive way stated that I would need to pay for the $83 bill on top of the error made on their end for the charge of $242.35. At one point after I asked to speak with someone from corporate about the matter the manager went and grabbed a can of Coca Cola from a freezer to give me. How insulting! She used the Coca Cola as though Coca Cola would remove the $242.35 charge to my card. She did not offer to excuse our initial bill due to their error. The manager continued to insist that I pay in total $325.35 for their error! She then went and got a black dishwasher / employee to reiterate what she said. This is important because I am black and this manager used a black employee as an intimidation factor. She sent the black employee her to verbally threatened to call the police on myself and my cousin because I refused to pay for my bill after they charged me for a party of 13! So not only did they charge me for my bill they also charged me for a party of 13! I am still waiting to hear from corporate and I will NEVER step foot in this establishment again. Horrible service. Horrible experience. This is not how you provide service to the public. Robbing us of our money. I would not recommend this place to anyone. This level of incompetence is unacceptable!