TGI Fridays

Well to start we entered into the restaurant and was approached by Dakota who was the hostess. We requested outdoor seating because the restaurant was extremely cold. She told us that it was not possible because the waitress who had the outside patio was gone for the night. She then directed us to the loudest part of the restaurant next to the bar and server station. We sat down and waited about 10 mins until our server came to greet us asking if we cared for a beverage. We ordered drinks and an appetizer along with the food. She left and came back with our drinks. Roughly 15 more minutes passed and our appetizer was ready and being served by the food runner who walked up to the table and sat the plate down n left. No appetizer plates or anything. We used our napkins until we noticed that they contained sani solution and were wet. Food arrived and both New York strips were overcooked when we ordered medium and medium rare. The brocolli was brown, the steaks didnt have jack Daniel's on top instead a heavy amount of butter n no parmesan cheese. As we ate we watched several employees walk by the dirty tables next to us and didnt even think to clean it off but kept seating people in our section to the point between the blender and the noise from the other patrons we couldn't even have a conversation. We at quickly and skipped dessert. I paid our waitress Keyana and headed to the door but I stopped n asked Dakota to have Kevin come up and I spoke to him about my experience and all he did was look at me like I was insane and said that he will take note of it. Also note that the bartender was busy entertaining his friends and talking in Spanish about his upcoming evening of partying. This place needs some attention from corporate fast. It is not ran properly for a multi million dollar franchise