If you are considering buying from Prestige Imports, especially as an out-of-state buyer, read this carefully.
I was sold a vehicle with the written and signed promise that my registration and plate would be processed and delivered within 30 days. That was part of the dealer fees I paid for. They did not honor that. My paperwork and license plate were delivered on Day 46 — almost seven weeks later. During this time, my temporary tag expired, and I was unable to legally drive the vehicle I had just purchased. That is not a “minor inconvenience.” That is real financial damage and an unnecessary disruption to my life.
I notified my salesperson (Emilio) before the expiration and was literally told to “just wait.” No urgency. No responsibility. No action. The replacement temporary tag only arrived almost a week after the first one expired — meaning I went days unable to drive a car I’m making payments on.
When I requested reimbursement for the dealer fees associated with processing paperwork that was not completed on time, I was dismissed and spoken to in a condescending, unprofessional tone. Their response was essentially: “We did nothing wrong. Move on.”
Let me be clear:
They signed a written agreement stating registration would be handled within 30 days. They failed to meet that agreement I was left without legal plates for days They accepted zero responsibility They refused reimbursement and acted like I was the problem
This dealership looks polished from the outside. But if something goes wrong — even when the issue is caused by them — they will not take accountability. They will leave you dealing with the consequences alone, then speak to you as if you should be grateful they sold you the car at all.
If you choose to buy here, understand: Once they have your money, you are no longer their priority. I wish someone had posted a review like this before I purchased. I’m posting it so the next person knows what they’re...
Read moreA Dream Come True — First Lamborghini Experience!
Purchasing my first Lamborghini was a monumental moment in my life, and I couldn’t have asked for a better experience than the one I had at Lamborghini Miami. As excited as I was, I was equally nervous about making such a significant investment—but from the very beginning, Emilio Diaz, my sales professional, put me completely at ease.
Emilio is the epitome of professionalism. His extensive product knowledge, patience, and sincere passion for the brand made all the difference. He walked me through every step of the process, answering every question and making sure I felt confident and informed.
What truly set this experience apart was the personal attention from Gilbert Martin, the manager, who got directly involved in my purchase. That level of care and involvement gave me incredible peace of mind. It wasn’t just a car purchase—it felt like being welcomed into a family.
And the delivery? Absolutely surreal. It was something out of a movie—the attention to detail, the presentation, the energy—it was unforgettable.
If you’re even considering a Lamborghini, I strongly recommend you visit Lamborghini Miami. Emilio and Gilbert operate on a whole different level when it comes to customer service. They turned a dream into reality for me—and they’ll do the same for you.
Thank you, Lamborghini Miami, for a...
Read moreI recently purchased a Porsche 911 GT3 from Prestige Motorcar Imports, and I couldn’t be happier with the experience. I was fortunate to work with Emilio, who made the entire process seamless despite me being based in California. Given the significant investment, I was initially nervous about purchasing the car remotely, but Emilio’s professionalism and expertise quickly put me at ease.
The entire process was completed effortlessly and efficiently. The dealership even arranged to have the car shipped directly to my home, making it one of the best car-buying experiences I’ve ever had. The team at Prestige Motorcar Imports operates with honesty, integrity, and a clear dedication to delivering exceptional customer service.
Emilio is truly an asset to the company, demonstrating outstanding customer care throughout. Additionally, the manager, Nick, was instrumental in handling all the paperwork and administrative tasks, making the transaction completely stress-free on my end.
Prestige Motorcar Imports went above and beyond to ensure I felt comfortable, and they handled every detail of transferring my car to California with precision. If you’re considering purchasing a vehicle from this dealership, I can confidently say they are a 10/10. I will definitely rely on them for all my future...
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