Mochalicious — Restaurant in North Pole

EDIT : I appreciate the very quick response from the owner. I will definitely be giving another chance!

I was recommended to visit by a friend of mine. We usually go to sunrise or Polar expresso because they're better located for our trips. My first experience was good, this second one wasn't. First time, I ordered a snickers Mocha and turkey bacon avocado wrap. Wrap was great, coffee was good. Barista gave me a punch card and said double punch day was a certain day (I thought she said Sunday) I took my family today because I had a good experience the first time and it was Sunday. We arrived about 20 minutes before close. My husband and I both got chicken bacon ranches. Mine in a wrap, his in a croissant. I got coffee, my husband got tea, and our son got a smoothie. The drinks were done long before the food, which is expected in a coffee hut. But instead of giving us our drinks, the Barista set them on the counter near the open window and waited to give them to us until everything was ready. My husband's tea and my coffee were cool by the time we got them. I had my husband ask when double punch day was since I saw we only got a punch for each of our drinks even though it's Sunday (which I thought was double punch day) The Barista said she'd never heard of such a thing and didn't know what we were talking about. We ate our food on the way home. My Bear Paw latte (almond and caramel) tasted like the entire bottle of almond syrup was dumped in my drink. It was undrinkable, which is saying something since I love strong flavors. My husband didn't drink his tea because it was cold. My husband's CBR didn't have any ranch, while mine had enough for two. But, My son was happy with his fruit...

I'll listing pros and cons from my experience

Turkey bagel: pros: tasty and full of cheese 😋. Cons: not enough stuff and wasn't toasted long enough but I think that's because I didn't request it to be at a certain toast point.

Toasted Marshmallow Hot Chocolate: Pros: everything, it's thick and tastes like it has coconut in it which I love❤, it's rich but not too rich, and I absolutely will stop by next time I'm around for opening hours to get more, but I sadly work nights mostly so I most likely won't be able to, but I'll try.

Service: pros: the girl who served us was really nice and she did her best to get our food and drinks out as fast as possible, though I personally think she should slow down because at times I got worried that she might hurt herself because of how fast she moved. She also gave us information to help us with our orders so we don't accidentally OD on sugar, which is good because my Mom used to be Diabetic so we're trying to watch ourselves. Overall I can't think of anything that counts as a con...

Unfortunately I did not have a great experience here. As a coffee person I can expect a type of service at the little coffee shops to be a little iffy cause you get all kids of customers. But when I pulled up I waited almost 4 min before the girl opened the window to greet me. Her and what I can assume were a trainee were just talking and looking at thier phones with the backs to the window.

So theres that and when I recieved my coffee it was luke warm which was ok cause then I can just drink it faster but they put whip cream on top which I didnt ask for and it masked the flavor just long enough for me to get back on the highway before I found out it was undrinkable. Very very not good, super burnt somehow and it tasted like they had just wiped the steam wand off with a dirty rag.... barf.... so unfortunately I will not be returning. I dont...