My family and I came after the hurricane and was completely understanding that they had a limited menu but they didn't list what they did or didn't have and had no employees available to ask because they made you use the kiosk. So you just kind of had to guess and order it and wait until they told you they were out. That was fine but the service was terrible. They were so rude!. An elderly gentleman stood at the kiosk trying to get someones attention for atleast 5-10 minutes and the girl kept ignoring him. After about the fifth time of her walking by and handing us our cups he said excuse me again to her and she said what?! He explained to her he didn't know how to use the kiosk and she just stood there side eyeing him and said yup. I was disgusted with the way she spoke to this man who simply needed help because not everyone is capable of certain technology. He even said he was 77 and not familiar with most technology. Instead I went over and helped the gentleman order his food because she wasn't going to. This was my first and last time at this burger king due to the disgusting attitudes of the workers and the place was extremely dirty as well. I understand everyone is stressed and things are hard after a disaster such as a hurricane but that attitude isn't helping anyone and you definately shouldn't be in customer service with an...
Read moreFood was forgotten and when I called the Manager he was very rude like i was lying or trying to get something I hadn't paid for. I have the receipt. I've never had a store manager talk to me like that before! The line was so long I waited a good 6 minutes to get thru the line but somehow all my food was still cold and he said "He remembered my order and I was wrong!" 1 I think its AMAZING that he can remember my order out of 10 or 12 cars orders but at the same time forgets 3 items from the bag?! I ordered 2 crispy chicken meals and after I he got the drinks I wanted I asked if he could make those Large (as in the meals) he gave me LG drinks and small fries and when I called, That was what he "remembered" and I told me was wrong because he thought I meant just LG drinks!??? And had absolutely no concern or time to do anything about the missing food! I've gone to this BK to many times to count and have never had an issue like this, it blew my mind that he basically called me a liar and essentially hung up on me while I was still trying to talk! I don't know if he's new or something but if aim going to be treated like that I'd rather go a 1/4 mile farther and get McDonalds! Very...
Read moreSat in drive thru for almost 5 minutes not moving before I backed out and went inside to see a bunch of employees standing around. It wasnt even busy. Walked insidestraight to the register. 2 tables of people eating. Employees all standing around BSing. Manager just standing there. I got my to go order and got home to find I didnt get what i ordered so i went back and got it corrected. Got home again to see the smallest saddest piece of chicken on my sandwich. I got the mix 2 for $6 whopper and spicy chicken sandwich. Chicken didnt even cover the bread. I started eating it and it was overcooked and rubbery so didnt even eat it. Employees just standing around when the lady told the cooks to make my chicken sandwich. Had to tell them 3 times before someone started. Another guy was in line standing at the register for about 3 minutes before anyone even acknowledged him. We shared a look like this is ridiculous. Management is useless with no fiscipline to allow employees to behave like this. Time to clean house Burger...
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