Starbucks — Restaurant in North Richland Hills

Update 05/02/2024: We stopped in around 5:30, curious to try the new spicy lemonade drinks. I don’t typically go for juice drinks at a coffee shop, but I’m sure glad we decided to try them-they were fantastic. As always, the staff were kind, friendly, and quickly prepared our drinks as requested. We enjoyed relaxing in the comfy, chill space with our Spicy Dragonfruit and Spicy Strawberry Lemonade Refreshers. Both had outstanding fruit flavors and reminded me of fancy mixed drinks. I wish they weren’t limited time only, as I’d definitely like more throughout this summer. Kudos to the team here for another great visit!

Update 10/26/2023-We stopped by around 5:30 and ordered 2 Apple Crisp Oatmilk Macchiatos from the lobby. The staff were friendly and helpful as always and our drinks were hot, ready quickly, and tasted delicious. I always have a great experience at this Starbucks-it is hands-down my favorite Starbucks around.

Update 06/17/23-We stopped by mid-Saturday afternoon and ordered a White Chocolate Macadamia Nut Nitro Cream Cold Brew and White Chocolate Mocha. Staff was friendly and quick-our order was ready in under 5 minutes. The Cold Brew was outstanding-it was absolutely delicious. The White Chocolate Mocha was great-exactly as I expected. I updated my rating to 5 stars as both coffees were labeled. This Starbucks continues to make excellent coffees and provide great service. I will certainly return!

We stopped by mid-Saturday afternoon for a Vanilla Sweet Cream Nitro Cold Brew and a Cinnamon Caramel Cream Nitro Cold Brew. Our order taker was friendly and knowledgeable, and our coffees were ready immediately. Both coffees were excellent and on par with ones I’ve had at other Starbucks. I only gave 4 stars because the coffees were not differently labeled and I wasn’t told which one was which. There are plenty of tables and sofas inside where you can chat and work, as well as plenty of outdoor tables, with chill vibes. This is a nice Starbucks location-I will...

Ordered ahead online for the protein cheese lunch. Went to the drive through and the girl in the front was rude, cut me off when I was going to also place a water. Upon checkout out she hands me my order in the drive through. Didn’t think nothing of it. Drove away, and parked to eat my lunch and the apples were all brown, the cheese looked gross. Drove back up to Starbucks, since it’s literally 3-5 minutes away,went inside. The girl who prior gave me my order came up to me and I literally told her I just left and this protein box is not okay, took one glance and definitely agreed. But my question if you agreed why not look at it before handing out disgusting food to customers? Also once I asked for a refund she said well you can choose another. Choose the egg protein box because all the cheese box looked disgusting. Went to my car and upon my discovery the box had already been open .. ugh not returning to Starbucks! Paid and didn’t eat lunch… Do better Starbucks employees. If you don’t want to work, go else where with that nasty attitude. This is the second ugly encounter I’ve received from this location. I literally go there cause it 3-5 minutes away from my work, and...

I ordered a grande nitro cold brew through the drive-thru. The girl who took my order said the total was $6.26. When I got to the window, the screen said $8.22. As I was tapping my card, I remembered she had told me $6.26, so I asked why I was being charged $8.22.

She told me I had selected the tip option. That was a lie! She never showed me a screen to select a tip. She was trying to take an extra $1.96 without my consent. I told her I did not select any tip, she did it. She didn’t even apologize. She just said she would reverse the charge and refunded me $2.71, which still doesn’t add up.

$1.96 might not be a big amount, but that’s not the point. This behavior is unacceptable. I do not condone dishonesty. Starbucks needs to make sure their employees are honest and have basic work ethic. This kind of dishonesty is a...