Lung Wah Restaurant — Restaurant in North Township

My husband and I have been going to this restaurant since we were kids with our parents. We continued when dating and now married. We know it very well. We remember only 3 owners. The first owner we're familiar with was killed outside the restaurant in a robbery. The second owner was his family member and now this new guy with the glasses. They've always been consistent with food and service. UNTIL the new owner. Tall guy with the glasses. Ughh. The quality of the food has changed. Not for the better. The current owner has now changed how certain items on the menu are prepared and even served even leaving out ingredients. As a long time customer you pick up on the shortcuts. He is also not friendly. Very gruff. He knows english. He just refuses to speak or make eye contact. The staff turnover is horrible. I'm sure in large part due to his personality and cheapness. Secretly coming from an employee he is very difficult to work with. You dont even hear employees talking to one another anymore. He bought the restaurant during the pandemic. But has refused to reopen the dine in area once things returned to normal. Now only carry out. You have to ask for the condiments now. No more fortune cookie either. The surrounding communities are asking for the dine in again. The dine in was always full from open to close. He refuses to employ staff because he does not want to pay them to accommodate the community for dining. Restaurant staff work for tips with a small base pay. Cheap. While you can eat in the bar area with limited seating, this owner uncharges by only allowing you to order large and not small portions simply because of where you sit. He price gouges. The restaurant itself is now cold, dark and lacks overall friendliness. It isnt a friendly place. Feels like the whole place is depressed. The only saving grace about this place is ONE employee, JoAnn. She primarily ran the bar. Her personality is awesome! Friendly, smiling, funny, warm remembers names, drinks and what you eat. The bar was ALWAYS packed with work shift regulars starting at noon until close. Stark contrast to the dark feeling of the whole place. Each time we've gone for food and drinks at the bar lately we've asked for her, owner says it's her off day. We KNOW her off days. The one other employee looked weird when he said that on our last visit. It would be sad if she no longer works there. We were secretly told she returned to China because of bad work there. Sad. We recently ate again in the bar late afternoon. Not one single person was there. Because of JoAnn, it was usually full with one or two seats to spare. TV on and laughter with JoAnn at the bar serving a happy and PAYING regular crowd. This time the bar was dark, temperature was cold, TV off and only the owner serving. He can't makes drinks. Horrible. He cheats on mixed drinks. He is running the bar, the carry out and cooking. Still gruff. One cook besides himself. One lady on the register. This restaurant has taken a HUGE dive in customer service and quality of food and drinks. Blame the new owner. Be careful when you go in. The trash outside blows everywhere. The previoys owners kept the lot clean with community pride. We won't be back. Thats sad. A tradition is broken by a cheap sad gruff man with glasses. We've gone here since kids. Loved the food and the friendly staff who never forgot a face. The place was clean inside and out, and ready for service. With this guy, I shudder to think what the kitchen even looks like now. Enter Lung Wah at your own risk now...nothing about it...

Lung Wah VERYYŸY disappointing AGAIN & I definitely give second chances to redeem yourself, also being they're the closest to my house but THIS time it was worse. First of all, the lunch special meals are pre-made so they can't take out the onions or add bean spouts from or to the fried rice when you want fried rice without vegetables which sucks because I want fried rice vs plain steamed rice which it wasn't plain it was STONG sugar taste all over my rice which I hated it. The eggs roll tastes like it was cooked it peanut oil like literally tasting cooked cabbage with peanut butter in the egg roll and lastly the Teriyaki Chicken was beyond salty. I'm not trying to be mean but hand downs the WORSE Chinese food I have EVERRR tasted. I will for now on travel to other Chinese restaurants with better service and food. Food that you can ask rather you want this or that in it vs they give it to you how they want to. Lung...

After coming here for 5 years without any issues I placed an order on Friday to get a beef fried rice and pepper beef spicy.

I got caught by a train and did not make it before the restaurant was closed. I called twice no response. I come here to order dinner today and was yelled at by a lady that embarrassed me in front of other customers. When she could have pulled me aside shown good customer service and actually talked to me like a human being. The only reason I made a purchase today was for my 81 year old father. I will never eat here again personally, you lost a customer that have brought you dozens over 5 years. Extremely disappointed. As a small business owner myself I understand her frustration but I would have been happy to pay for the meal she threw away but screaming at me about it like I purposely inconvenienced them often. Is a no for me. Hopefully she learns...