I'm not one to do reviews but this was definitely a review I needed to share...sure, I'm not a local now but 35 years ago I knew this island better than those now waiting on me, or serving me, or the bar manager who has no clue.. I was standing at the bar to get a drink, after 5 minutes I realized I was not getting anywhere so I asked the couple sitting at a 6 top if I can crash their table just to get a drink..yes I sat there got a drink, actually 2...it wasn't long after the couple left..apparently known in the community getting free drinks and a very cheap tab but none the less...the bar manager joe approached me and told me I had to leave the table because he can't have 1 person taking a table for 6 and told me I had to move to the 3 top...well you didn't have a problem when the 2 were sitting there as I stated (his comment I just sat there) no I asked if it was okay to sit there to get a drink because apparently I wasn't seen unless sitting and of course no seats at the bar and I am very respectful of seats...I am a bartender myself...I was only in for 2 drinks anyway and if he just waited until he needed it or I was gone anyway, this post would not exist..it's not just about the food, or the drinks, but the faces that greet us or take care of us or approach us for whatever reason such as joe kicking me off a table...no way will I ever support a place like this and sure it doesn't matter because 1 loss is nothing to such a business but it says enough about the lack of customer service that this industry lacks so much today and this place...first impressions...and I could be a season regular but no thanks...Joe could have asked me in a better manner, maybe offer me a free drink for my inconvenience but of course not, you know no one had been sat there by the time I left!!!!! Very disappointed 1st time customer here every year for...
Read moreMaryErin G was our waitress and we were so disappointed with the service. First off when arriving they told us it would be a 2 hour wait. So we drove to the boardwalk and did not realize that about 40 mins later we got a txt for our reservation. They tried to put us at the end of the list but we tried getting there ASAP to get in. We then met out waitress who didn’t tell us any of the specials, meanwhile we heard another waitress telling her table. I ordered the minuto which comes with a souvenir cup. However I was served my minuto in a Regular glass and the waitress tried to tell me that it didn’t come in a souvenir cup. She only swapped my drink into a souvenir cup after I showed her the menu where it clearly said it comes with the souvenir. Anyways.... we then made our order which took about another 30 mins. By the time I got my bbq combo, the Mac n cheese was hard on top (not to be confused with crispy) as if it had only been reheated in a microwave. In addition, I ordered the fries as my second side, well they decided to give me corn bread (I don’t care for cornbread) so we had to send it back. We saw people walking in from the dock with no shirt or masks (in the middle of COVID) which was unsettling to many guests. The bathroom had toilet paper scarps on the floor which was sad since hygiene is stressed from the moment you walk in. Also, my husband and I each requested a to go container for our individual meals, she gave us just one, maybe expecting us to cram both meals into one. (We had lots of left over since we had originally gone back to the boardwalk for snacks). On top of that, when she brought us the to go containers she put our bill INSIDE the container, gross. The view was lovely and the live music was fun, other waitresses seemed very attentive, but I think we just didn’t get one that was...
Read moreWent to have drinks and a couple apps this afternoon after a morning on the boat. Atmosphere was nice, though the live music was a bit too loud.
We ordered drinks and food at the same time. Only 2 of the 3 drinks came out. The food came out before my girlfriends dad even got his beer. Points for quick kitchen!
I ordered the bbq brisket loaded fries. When they came out they had green onion/scallion. Wouldn't know which one it actually was since its not stated on the menu and I would have asked for them to be omitted upon placing my order. It wouldn't be a big deal, except they are one of the few things I absolutely cannot stand the taste of. We tried to pick them out, but there were entirely too many and they were stuck in the cheese pretty bad.
My girlfriend got up to find our waiter to tell him we were still missing a beer and wanted to know if we could get a new order of fries without the scallions. We even would have paid for a new order, no problem! I was just so hungry lol. She found him and he was running drinks to another table, but when he was done he disappeared with out stopping by to check on us.
A bus boy came by to clear my girlfriends dads plate because he had finished at this point. We told him we were still waiting on the beer and he was kind enough to get that for us. We decided to just box up my loaded fries and bring them home to family so we asked the busser for a box because our server was still M.I.A.
He finally came to check on us and we simply asked for the check. 61.00 later and I'm still hungry and a little sad because my girlfriends family loves it there and really talked it up to me.
Might try again...
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