Starbucks — Restaurant in Northfield Center Township

Understaffed. And I get it. It’s like that everywhere! So I was understanding in the wait. One worker was pouring water for like 10 minutes, put on her apron and walked away? And left an older woman to make the drinks. I waited a half hour because there is no Starbucks near me and I had a gift card. A HALF HOUR, for the barista to make 6 drinks. 3 of which were macchiatos. And as I watched them(because I had time to kill waiting) they were made wrong. Macchiato usually has espresso on top and milk on bottom. She poured coffee in to cups then added milk. Then I finally get up to order and order a refresher. I waited in line that long to be told “hey everyone we don’t have this and this including whipped cream etc. and only have the kiwi refresher.” If you’re going to run out of stuff, or don’t have things, PLEASE post a sign?? Or even a post it on the plastic barrier so people can read? Or magnets up that block out what’s out of stock. I probably won’t be dealing with Starbucks, and for sure won’t go...

Terrible customer service. Waited 5 minutes for the barista to make one drink for the person ahead of me. Waited almost 5 more minutes for her to get my simple order of one venti iced Americano done, which she made incorrectly. Bought a holiday thermal cup twice asking her to use my points. She rang it up and charged me instead. Which caused my app to auto refill which defeated the point of using my points. Then she walked away and another barista said she would take care of it. 5 minutes later the other barista said she couldn't figure it out, tried to blame me, though I had repeatedly asked the previous barista to bring it up using points which is not a problem at any other location. The second barista finally incorrectly told me after all this time that I would have to walk over to Target customer service and wait in line to have the incorrect Starbucks charge on my Starbucks app resolved. Do yourself a favor and go...

We normally stop at Starbucks before our shopping and grab something. We were there on Saturday during the afternoon and the case with all the pastries and sandwiches was infested with tiny flies. It was extremely gross. There was only one barista working there at that time and she seemed very overwhelmed. There had been a spill of coffee beans which had not been cleaned up, she also had to run in the back three times while we were waiting for our drink. Additional staff especially on the weekends would...