Dutch Bros Coffee — Restaurant in Northglenn

I've been a pretty loyal customer of this location for about 4 years now. Today was the first time I've left there pretty unhappy. I arrived to order my usual drink, and a drink for my husband from the walk up window. A girl working thr drive up approached me offering to take my order, cool! Until I told her I was paying cash she got an instant attitude and went inside and collected my cash from the window. She never reviewed my order, nor did she give me a total. She grabbed the 20 dollar bill from me and walked off with it for about 5 mins. She finally came back with a few coins....which I have never paid $20 for 2 drinks but I wouldn't know because she never gave me my total. That's irritating. But I also wanted to scan my app for points, especially because it was double points but she walked off before I could even get a word in to ask if she could scan my app. Then I asked the employee who brought my drinks to me, and I guess it was too late? The last straw was walking off and realizing my usual drink was not what I had ordered, so the coffee was wasted as I am picky about my coffee, and this could be why the order seemed costly to me. However, that walk up window is ignored because I couldn't get someone's attention to ask again and I had to leave. It's pretty sad to see this location is just turning into another corporation of younger generations who do not care about their quality of work, or customer service. I will continue to drift away from Dutch...

I had originally just came to stop by for some drinks like any other person would the employee who came out and greeted me was extremely rude and did not pay attention at all to the things that I was trying to order not that I was speaking fast, but she just lacked attention And was speaking so slowly and then once I had received my order, I realize that I got the complete opposite of what I said. I had to come back around and when I had politely asked her if I could just get the correct order, she asked me what is wrong with your order Clear beverage and that is not what I ordered not even five minutes ago It was truly a clear mistake and an understandable mistake, but the way that she had handled the entire interaction, which is very sloppy with no professionalism and little respect was very irritating I’ve never been the one to leave a review, but after coming across that type of interaction where it was something so simple and so easy handled completely incorrectly, which is...

I am being very generous with my 3 star rating, they deserve less but I’m feeling gracious today. They do not accept cash, which is unfortunate for a lot of people and makes no sense. Also, the woman claimed my order was 10$ and when I got a text from my bank immediately after she swiped it stated I was charged 12$, which is kind of an odd situation. ... very odd. Maybe she tipped herself ? Which is fine if she needed the 2$... probably needs it more than I do, but still she could have asked. I drove off before I could say anything in regards to that though. Another important thing, PLEASE ASK FOR LESS ICE. The entire contents of my drink is 75% ice. ((PICTURE INCLUDED)) I was kind of shocked. I’ll most likely return as they are open until 11 pm unlike Starbucks (8 pm closing time) although the selection isn’t as great here, it does the job. Just be wary of...