Best Buy — Local services in Northglenn

So I never leave reviews, but my recent experience with best buy and customer service was a crapshow.

I brought in a laptop for apple care service, and the geek squad in store was absolutely great with helping. I managed to pay my service fee upfront at the counter, and they took my laptop away after going through the process and estimated times and costs....

However, 4 days after turning in my laptop for service, I started receiving emails and texts from Best buy asking me to call customer service because they needed additional information about my service. I ended up having to call 4 different numbers provided by best buy customer service attempting to find out what the additional info was needed. The first number came from the customer service email I received stating I needed to call a 1 888 number to give them the info - that was a dud, as the person didn't know why I was being asked for help, and told me someone from the store would call me in 2-4 hours. After 4 hours, I got another text telling me to call a 1 800 number because they needed additional information, so I did, and once again, I was told first that it was a spam email, until I relayed that they had my service account number, and the lady rechecked and then said I had to pay a service fee, to which I responded I already did and had the receipt as proof. She then put in another request for the actual store to call me in 2-4 hours. That day (11/14) I never received a call from the store, and was basically ignored. I called the 303 number listed on the best buy account for the store I went to, and again never got any help or even answer on what they wanted that day. Even though 2 customer service reps said they put in a request for me to be called (at 12pm and at 4pm). Fast forward to today, I got ANOTHER text this morning giving me a 4th number stating to call them to figure out what additional info they needed. This was after 5 days of them having my laptop and not even starting the service. After another 20 minutes on hold waiting for help, the person who answered said I didn't pay my service fee, to which I AGAIN reiterated that I paid it the day of and I had the receipt in front of me, pulled up through my best buy account. They asked for the receipt number and the date, and said after that that it should be enough and that was all they needed.

It is absolutely ridiculous that I was redirected 4 different times, and 3 of those times no one ever actually helped... All for a 10 digit code and a date from a receipt that was linked to my account from the get...

Best Buy purposely deceived us into thinking Zline was at fault for our undelivered range.

They either lost my stove in their warehouse or sold it to someone else, and have been lying to me about availability of this stove ever since, to cover up after their unorganized company/procedures.

Sounds crazy, I know.

We purchased a range through an executive sale rep at the 104th location in Denver CO. I ordered a Zline RA30 which was shipped by Zline to the BB AURORA CO warehouse a few days after. This is something BB sales did not mention had occurred. They lies and said it was out of stock through Zline.

Best Buy since then has pushed out install 5 times and has claimed the range is probably in production because it’s not available through Zline yet (each time this was communicated to me).

Sale rep claimed to have escalated this order 5x and never had info on Zline’s production. It’s 2/5/24 today and all I had to do was call Zline customer service to get some truth. Zline told me they had never been out of stock on this range. Furthermore, Zline looked up our order and showed that a second range was ordered by BB for us in 1/10/24 and shipped to the same BB warehouse on 1/11/24. We never got this range, either.

All it took for me to get some clear understanding was to call Zline’s customer service. I obtained all that above info very easily. The sales rep clearly did not do this for us. Or if he did, he didn’t disclose their mistake in both ranges being lost or sent to someone else. We were (clearly, purposely) deceived into thinking there is an issue and no communication with Zline. Best Buy had every opportunity to be more transparent and they chose not to. When I say they, I mean the sales rep working at this location because that is the only person I was ever able to speak to at this location (or in the US) about our order.

Don’t buy anything from Best Buy.

I called Geek Squad several times and that was unacceptable, too. I was told that he cannot transfer me to a manager because he would get fired, but he will open a case number and I should receive a call from a manager within 24 hours.

Crickets. I called back 4 days later and a new rep at Geek Squad told me my case didn’t qualify for a manager to call me back. They lost a range we already started paying for, no one can tell me a true ETA date, and this doesn’t qualify?

BTW, you will never reach anyone at this location because all calls are forwarded to Geek Squad which is out of...

Went to Best Buy to buy a TV- Spent 2300.00 and the TV is great. The salesman was very helpful..However, we took the TV home and it does not have the Direct TV streaming app as part of the LG family of apps. Now when you are looking at several TVs I asked do they have all the apps and the response was yes..I did not ask on a specific app because we use several – the way of the world. This TV was a 77” monster which I had to PU at the warehouse way out east.After unloading,unpacking putting everything together, come to find NO DIRECT TV APP at all and that’s that..I called the store and spoke to someone that stated you can bring the TV in and we can exchange that or refund.I said why not just give me the accessory to get direct tv instead because you as a store should either mark that certain apps are not available on LG etc or the salesman could have stated that also after I inquired does it have all the apps. The firestick or roku was 30-40.00. I then talked to the store manager, who was extremely rude and overtalked almost the entire conversation and gave me excuse after excuse and also said it was a miscommunication. Actually no it wasn’t. So then this manager states I will send someone to pick up the TV if you want. So let me get this straight, you will pay someone to get the TV,I have to come back in the store and look at TV’s again, then drive 30 miles away to get the TV, but instead you could have solved the problem with a 30-40.00 item..Makes perfect sense. Not only was this manager RUDE, OVERTALKING and ARROGANT – He was I need to be right person.Well guess what, I will take my companies business, my personal business, my families business and not be back to Best Lie. Have a great day, your understanding and customer service was a joke…and by the way this is no reflection on that salesperson, he was fine and polite, but could have been trained better on that subject, which oh by the way would be the arrogant store...