Chipotle Mexican Grill — Restaurant in Norton Shores

Update - 03/07/2025

Against my better judgment, I decided to give the Henry Street Chipotle another shot, hoping my last experience was just an off day. Unfortunately, it was somehow even worse.

This time, I ordered a steak burrito with the usual toppings—rice, beans, salsa, and cheese. The steak was still tough and flavorless, but now the rice was also clumped together and oddly cold, as if it had been sitting out too long. My dining partner went with a chicken bowl, which turned out to be just as bad as before—overcooked, dry, and lacking any real seasoning. The guacamole, which was the only saving grace last time, had a weird, almost sour aftertaste.

To make matters worse, the portion sizes seemed smaller, yet the price had somehow gone up. After two meals and drinks, the total was a staggering $60—way too much for what amounts to mediocre fast food.

At this point, I can confidently say I won’t be back. The inconsistency, declining quality, and outrageous prices make it impossible to justify another visit. There are far better options in town for much less money.

Original Review: Walking into Chipotle on Henry Street in Muskegon, the setup is familiar—modern, minimalistic, and focused on the build-your-own concept. Unfortunately, what starts with promise quickly falls apart due to disappointing food quality and steep prices.

I tried the chicken burrito bowl with cilantro-lime rice, pinto beans, fajita veggies, pico de gallo, corn salsa, sour cream, and cheese. While the toppings were fresh, the chicken was noticeably overcooked and chewy, lacking the flavor you’d expect. The rice, meant to balance the bowl, was under-seasoned and uninspiring. The barbacoa burrito I ordered was no better. Although the barbacoa had decent seasoning, it was dry and overcooked, with guacamole the only redeeming factor.

The steak tacos, served on soft flour tortillas with lettuce, hot salsa, and queso blanco, were the most disappointing. The steak was tough, overdone, and flavorless, and even the queso tasted clumpy and far from fresh. Across all dishes, the proteins suffered the most, overshadowing otherwise solid ingredients like salsas and toppings.

At $22 per person, the experience feels overpriced for food that struggles to meet basic expectations. Chipotle’s potential is undeniable, but inconsistency and poorly prepared meats turn what should be a satisfying meal into a frustrating one. Until this location improves, there are better options for fresher, better-prepared food at a much more...

We have ordered online and also in restaurant and it has been terrible. Online order and waited in their digital order line and hour and half PAST pick up time. Was told at window they were over hour and half behind. Food was ice cold and ½ the standard Chipotle serving. Order was also incorrect. I have food allergies and asked for sour cream on the side (family member uses it) and it was in my bowl but on the side of the order and not in a side cup container. I was unable to eat the meal due to the dairy contamination. The restaurant continually has the dining room closed and the line in the dining room off limits. Orders only accepted online even though you can see 7 to 9 employees standing inside. You can not call the restaurant to see if the dining room/inside line is open as they do not answer the phone. It is a recording and customers should be able to call a restaurant and see if they are open - is your dining room open. As much as we love Chipotle we will now be eating at Qdoba when we don't want to drive an hour into GR and an hour back. Was extremely excited to see the Norton Shores Chipotle coming together but won't be back. I was assured the regional/district manager would be in touch with me concerning how to at the least handle the allergy issues and have waited almost 2 weeks now for that call. If the upper management doesn't care about their customer or restaurants service - why should the restaurant employees. This is so...

We were a group of about 20 people who decided to go to Chipotle for dinner. That’s a huge amount of business for them, right? You’d think they’d appreciate it. But when it was finally my turn—10th in line to get a veggie bowl—they suddenly announced they were “out of guacamole” and claimed they make it fresh every day. One of the employees even went to the back to “check,” only to come back saying they were completely out.

Meanwhile, my friend kept telling me, “Just wait, once we’re done, they’ll magically have guac again.” And sure enough, she was right. While we were sitting inside eating, we literally saw them serving guacamole to the very next customer—who happened to be white. At that point, we confronted them and demanded the guacamole that was denied to us. The manager did eventually give it to us, but here’s the kicker: no apology, no acknowledgment, no remorse. Just handed it over like nothing happened.

Our entire group is Indian. And to see them suddenly “find” guac for someone else, right after refusing us, makes it painfully clear what this was—a blatant act of racism. For such a massive chain to let this happen is beyond disgraceful. Honestly, it’s shameful. I hope the people responsible think about the kind of service they gave us tonight, and how they made paying customers feel like we didn’t matter because...