La Michoacana Natural Fruit — Restaurant in Norwalk

Horrible customer experience!!!! I went in and got some tosti esquite when I got home I noticed it had so much mayo I was very unsatisfied so I called nicely to see if I can maybe get a re make. The lady that answered me was apparently “the manager” and she said because I took it to go and left the place I can not get a remake. Which shocks me because I have called other places and they have always been nice to give me a remake. Because like you can see it was not my mistake there is so much mayo! When I asked her if I can get her name she rudely said “ I am not giving you my name” if she was really the manager why is she afraid to give me her name. I’m no type to be a Karen, it’s just that lack in customer service and the worst part is that she hang up on me how rude !! That’s not professional customer service!! That’s not what a professional “manager” would do ! This took place on November 21 around 9 ! So if the owner is reading this please talk to whoever you have in charge and tell them to be better “managers” If you ever want to get a good tosti esquites go to the one in South Gate they have better...

The ice cream here is delicious and is a hit in norwalk with tons of customers always lined up. I dinged one star because while most employees are pleasant the one i got in particular tonight had a bad attitude and made a big fuss on a misunderstanding about our order. I get it your store is busy all day and it was towards the end of the night so you're tired. But having a nasty attitude towards me and complaining to her coworkers infront of us when ive only been nice is unwarranted and unprofessional and i only mention it because even before having to fix our order she was unpleasant. She had the look of someone who wanted to go home from the second she asked us what we wanted. To her it might seem like she did nothing wrong but employees must understand you don't need to say anything wrong , your tone, energy and delivery can rub someone the wrong way and greatly ruin an experience. No one is unjustified in sometimes hating their job but they should always serve customers with a good attitude because that is the basic standard across all industries and customer service...

I visited today to purchase a large fruit plate and some paletas: vanilla, pineapple, and strawberry. I had enjoyed the salad on a previous visit and had no complaints, but this time was completely different. The pineapple and mango were rotten, and the watermelon was also on the verge of spoilage. The quality of the fruit was unacceptable, and it ruined my entire experience. This was the worst experience I’ve ever had at your establishment. I found the overall quality to be appalling and, unfortunately, I ended up throwing up afterward and now have a stomach ache. This experience was truly disappointing, and I felt compelled to share my concerns about the cleanliness and quality of the food served. I hope you take these issues seriously to prevent future customers from having a...