Hot Mess - Fresh • Comfortable • American Food — Restaurant in Norwich Township

First off the menu wasn't complicated and we almost immediately knew what we wanted. When we order everyone was kind and didn't lose their patience when they couldn't hear our order with all the background talking and laughing, which made us happy because we love relaxed environments. We got an order of Voodoo Fries that were probably among the best things ive ever had, the fries were seasoned with what tasted like Slap Yo Mama seasiong (amazing if youve never had it), chipotle sauce, ranch and i think feta not sure but it was amazing. My wife order the Spicy Chicken sandwich which has a chipotle sauce on it, which was great, probably top 10 best chicken sandwiches I've ever had. I ordered the Big Mick which is basically what I imaging would taste like if a big Mac and a quarter pounder would taste like if they had a kid and that kid evolved to a new species of non greasy burger. I've been completely ruined for life when it comes to burgers and fries. 20/10...

Food was fine, but was completely overshadowed by the worst customer service I’ve had in a long time. The woman working was clearly very upset that I was interrupting her scrolling time on her phone by ordering from her work on a slow Thursday lunch. I asked her a question about one of the burgers because I was confused by the quote description while the rest of them just listed the ingredients. -I’ve never been here before. She looked at me with the most disgusted look on her face and answered in a snotty tone. The sad part about all of this is that I’ve been in the service industry for 10+ years my standards for service aren’t even kindness, just don’t be outright rude. She didn’t look at me when she handed my food and I said thank you and she said nothing. Do yourself a favor and replace her with a self serve kiosk. The whole point of having humans to take your order is to have...

A charming gem. First experienced Hot Mess at the Grove City Food Truck Festival and fell in love. The Spicy 'Shroom Burger is the butter to my bread 🍞 However, a word of advice, though, from someone who has personally experienced this marvel of burger proportions; If you don't have a HUGE appetite, I suggest getting the MINI burgers. You can get the minis with any burger you choose. I say this bc a mini isn't a slider. It's a grown up burger, but with only ONE patty. If you don't let them know you want a mini burger, then you get 2 patties to make the burger gargantuan. Trust me, I'm an eater. I eat dang near all day & night and I couldn't eat the entire burger. Take lots of napkins, bc the burgers are downright messy(the name so appropriately fits) bur, damn!...