Michael's Sourdough Sandwiches — Restaurant in Novato

I've been a customer for years of the san rafael location. Amazing sandwiches, amazing staff and great environment. They were recently closed and my daughter was getting ready to head off to college so we thought we'd try the novato one. Worst customer service and the worst part was it was from the boss! I asked to enter my number for points, he looked so bothered. Barely spoke to me. I asked for extra mayo and it seemed like an impossible task. Once I made it home, my sandwich was definitely as satisfying as the san rafael location. I will definitely not be going back to the Novato location.

I've had great experiences with San Rafael's location up until yesterday when I called in my order at 7:40 and was told it'd be 25 mins. That was fine, but I get there and I was informed that they didnt have all of their supplies so my sandwiches weren't able to be made. I drove there, ran out of time to pass by anywhere and ended up eating a Ramen for lunch that I found in the staff lounge. It was...

Michael’s Sourdough is the go to spot for sandwiches in the North Bay… arguably the best sourdough in the entire Bay Area.

No matter how you rank them, their sandwiches are always satisfying, generous in size and the first recommendation to anyone looking for a sando.

Beyond the food, the service is consistent, quick and friendly. Yesterday i ordered Michaels sourdough and on my way home i had to slam on the brakes, and two sandwiches went flying destroying them and creating a total mess haha total disaster. I went back to reorder, and when I casually mentioned what happened, the team later sent me a refund without me ever asking. That kind of generosity and care is rare and I really appreciated it.

Thanks, Michael’s Sourdough! I’ll be ordering for as long as your...

Absolute staple around here, great sandwiches. I made a mistake though, as I ordered a Golden Gate online, but requested the special of the day meat, the Albuquerque turkey instead of the roasted turkey, but was hoping they'd keep the ham. Instead I got only Albuquerque turkey, effectively rendering it the special and not a Golden Gate in any form. I take responsibility for not being specific, but it was still very fresh and tasty so whatever. Always consistent, only real complaint...