Pizza Hut — Restaurant in Oʻahu

The parking lot and its drive-thru traffic pattern has major problems. Due to poor design, vehicles queuing up for the drive-thru lane invariably conflict with other patrons attempting to enter the lot intending to park. The same slow-moving drive-thru traffic also interferes with parked vehicles attempting to leave. I was compelled to park in a location that was not a parking stall and, after picking up my food, had to verbally instruct other stalled drivers to not block my vehicle so I could freely leave.

The food I received was fine - but not worth the parking hassle your newly renovated location forces upon its patrons.

Perhaps the parking situation is tolerable when business is slow - however, do you really want LESS business due to people going elsewhere for a meal just to avoid wasting time negotiating your poorly designed parking lot?

This was my first visit to this location since its recent renovation and reopening. I'll think long and hard before I decide to patronize it again. There are other choices, as...

Pretty annoyed that I ordered a pizza from here that was supposed to be delivered. After 15 min passed from my estimated arrival, I called and asked about my order. I was told the driver is on their way. After 30 min of being late, I have to assume I was lied to since by car the store is about 8 min away. Won't be giving this place my business again. Update: after 40 min and me trying to get a refund over the phone, the delivery boy finally shows up. He doesn't come to the door though. He calls me, and says he's in the driveway. Umm... ok? Am I supposed to come out to you? Is it not your job to come to my door now? I used to love the stuff crossed but since moving to Hawaii every single pizza Hut, I've had terrible experience with. Guess I'll just stick...

The food is good. This Pizza Hut is a shared location with a Taco Bell. The parking and drive thru design is absolutely horrible. The line gets too long and those who need to park to carryout are unable to, they need to wait for the drive thru line to go down and then need to maneuver their vehicle into the tight stall. The same problem arises when trying to exit. This is a major inconvience and would prevent me from going to this location. I have dash cam footage of how bad it was. I am certain I am not the only one to make this complaint. Again, I want to make very clear that the food is awesome. It is fresh and tastes great. This negative review is on the drive thru and parking situation that is very inefficient and cumbersome. It needs to...