The Coffee Bean & Tea Leaf Ka Makana Ali'i — Restaurant in Oʻahu

I started visiting Coffee Bean & Tea Leaf more because Starbucks hasn’t had any of my favorite iced teas or drinks in months & (basically the entire summer) & also there really isn’t any other nice cafés or places to get a nice coffee around Kapolei. I really enjoyed the Pumpkin Spice blended drink so I decided to try it again. I found it a bit odd the barista never asked if I wanted it hot, iced or blended. It’s difficult enough trying to communicate through masks, so I think it would be helpful if they at least asked prior to making the drink. I ended up getting an iced pumpkin spice latte & told the barista that was not what I wanted. I wanted the pumpkin spice blended drink, so she takes the other drink back & pulls two long shots then pours it over ice, adds the mix & blends it. She never acknowledges her mistake or apologizes & seemed to be rushing to get me in & out. There were a few people who came in after me but there wasn’t a long line & it wasn’t super busy so there was no need to go at a hasty pace. I also forgot to mention I wanted almond milk in my drink but again I was never asked what type of milk I wanted or if regular milk was ok (in this case I would have said no, almond milk please). Then she proceeds to tell me it’s a $1.04 I’m like ok, so I left a $1.10 back on the register & walked back over the pick up counter to wait for the drink to finish. I hope CB&TL management reads this feedback & train your younger staff on customer experience. There are levels of customer service & expectations especially if you want to maintain a loyal, regular patron. Please facilitate a training for your employees & for the love of God please have your workers cover their hair with hairnets or put there long hair up into a ponytail or hat, it isn’t professional or sanitary especially in a food...

12-4-22/550 pm. Just came out from the coffee tea shop at kamakana alii and their customer service girl is horrendous. All I can say is that she gave an attitude that was very not customer oriented. I usually go to Starbucks but happen to be there and needed something hot. - all I can say is their customer service girl there - at that that time - was not very friendly at all. - when asking about the different teas they have she just pointed to all the teas on the shelf - I can hardly see what’s on the top shelf with small lettering. - when asked what the difference between latte and regular tea, she seemed irritated. - Very sad customer service - and I’m local. No aloha spirit at all!!!!!! I think I’m gonna write to...

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Environment/Service: Nice friendly coffee shop. Staff was friendly and courteous and my coffee arrived quick. I went in a Tuesday at 840am, so it wasn’t that busy.

Coffee drink: I ordered a hot cookie butter latte. I love cookie butter, but the drink tasted like it had nutmeg or all spice in it. Not a big fan of those spices, which is why I had to give it a 4 star. But other than that, it was delicious.

The coffee shop is located in the food court area and also overlooks the center stage/grass area, so it’s very nice location.

I didn’t get any fabulous baked goods or treats this time, but they all...