For the 3rd week in a row, my family and I returned to this location. The first time, I gave it a 4/5 stars. The service was wonderful. 2nd week, service was mediocre. We kept having to ask for water, napkins and put up with a server that rarely made eye contact, spoke while walking away from us, and watched workers on their phones. This week, we thought we would give it another try. NEVER AGAIN. This week, we alked in as a party of 4 but asked to be seated as a party of two. They sat us next to one another, which was great. The service was horrible. They were not attentive whatsoever. Our server from week one was working and still as awesome as ever, but only came by to drop off a platter of meat. The other two guys serving weren't on it like him. At the end of our meal, we got our checks to find that an 18% gratuity had been charged to our bill (common for groups of 8 or more). In week one, we had 6 people(2 tables), week two 5 people (2 tables), week three (2 tables/2 separate parties). Each week prior, we were not charged the 18% gratuity. However, today, EVEN THOUGH WE WERE TWO PARTIES OF TWO, we were charged an 18% tip.
Now here's the kicker! My cousin and I decide that we want to inquire about their tipping policy as the policy has changed slightly. Worker one begins to say that he isn't sure because he is new, but that because we wanted to sit at two tables, we are getting charged for a party of 8 or more. I then reminded him that when he asked us, I said there are 2 in each party. He chose to sit us next to one another. He said he wasn't sure but that he could talk to and send his manager over. The manager comes over and gives us a little but of the same response anf adds a comment about charging more for those that are bigger or need more space. This was uncalled for! We could have sat at a table altogether, but because we were paying separately and wanted to sit separately, we should have been charged separately! It should have nothing to do with how big we are! So rude. I will never...
Read moreWhenever I’m in Kaneohe side, I always consider and even highly recommend this place. The vibe and the ambience is just right, food, friends and fun.
Until today this happened, To my surprise! after arriving at the resto, checked in and all, we were told to wait outside, and the server said “let us know if all of your party is here” and so we did. But, as we went inside… we were told again to wait outside, and the server said “please give us time to be ready” I maybe be exaggerated and I will add this here, He said it with an attitude. It is lunch time, and currently inside the resto, there’s only 1 party dining, party of 5. It is not busy at all. I’m ganna let that slide.
So we were called upon then, As we were sitting in our table, the saucers were oily, glasses were dirty, so we ask the sever to change them, we have more to request but the server already turned his back on us, again it’s not busy time. I saw the server make face and flip his hair. That threw me off as I am in a service to, and that is just not right and I told my party let’s just leave.
Another thing, the time limit is 60 mins to dine? Used to be 2 hours or 90? The Menu wasn’t explained about the difference of Lunch Special and All Day Special. And the imposition of 20% gratuity for party of 5? Seriously?! Well I don’t mind, but with this kind of initial service… it’s kind of a desperate, Please.
Sorry will not come...
Read moreI recently had dinner at this restaurant and was thoroughly impressed from start to finish. The moment I walked in, the warm and stylish décor created a welcoming atmosphere that felt both elegant and comfortable. Soft lighting, tasteful music, and thoughtful seating arrangements made the space ideal for everything from a casual meal with friends to a special celebration.
The service was exceptional. The staff greeted me with genuine smiles, offered helpful suggestions from the menu, and checked in at just the right moments without ever feeling intrusive. Their attention to detail and professionalism added an extra layer of enjoyment to the evening.
The food was the highlight of the night. Each dish was beautifully presented and full of flavor, showing a careful balance of fresh ingredients and creative preparation. I especially enjoyed the seafood entrée, which was perfectly cooked and seasoned. The dessert selection was equally impressive, with a decadent chocolate cake that was the perfect finish to the meal.
Prices are reasonable considering the quality of both the cuisine and the service. Overall, this restaurant delivers a complete dining experience—delicious food, attentive service, and a relaxing ambiance. I left feeling satisfied and eager to return, and I highly recommend it to anyone seeking a...
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