Jimmy John's — Restaurant in O’Fallon

terrible encounter yesterday when picking up an order. I was asked by the counter person why I called the store over a month ago to inquire about a question I had about my previous order. The person was rude and accusing. wondering why I would call with a question. This was over a month ago order. not my current order from yesterday. What kind of customer service is that . berating a customer over a previous phone call !! I promise I won't be back !! I have posted to my Facebook and other social media to DO NOT PATRONIZE...

Order taker was on the phone, I gave my order, took a set my sandwich was ready very fast. But wrong, I told the counter person,he did offer to remove the tomatoes, I removed them my self, this was poor on the order taker part. After I removed what I did not want the food was good. It is always good, but your people need to pay attention to the customer not on the...

I was in the local credit Union, handeling my business when a driver came in and started cussing out the staff calling them Fing Bwords and saying he didn't need the fing job, he was completely unhinged and deranged. I order from here regularly but I NEVER will again. Jimmy Johns get rid of this young man who feels the need to scream and verbally assault...