Kribi Coffee Air Roastery — Restaurant in Oak Park

I came to Kribi in Oak Park two days ago and ordered a strawberry smoothies and a dark chocolate mocha frappes. I waited almost 10 mins for the drink although we were first in the line. I saw many people who ordered after me got their drinks so I came to a barista and asked if they forgot my order. The barista said they didn't have enough staff and sorry for the wait. They should have informed me that earlier especially when they did finish other people's orders but not mine.

I came today to try their drink again. I ordered a yogurt parfait for my kid and again, a dark chocolate mocha frappes for me. My drink was totally different from the drink I ordered two days ago, but the service and the drink were nice so I didn't mind. After I finished my drink, I ordered an ice mocha to take home, and the barista who took the order said it was $12.10. I asked if she's sure it was $12.10, she said yes. I paid. While waiting for the drink, I came to ask her if she could explain to me why it was $12.10 for a mocha. It turned out that she saw my kid holding a yogurt parfait, which I paid and my kid couldn't finish, and counted it without asking me or confirming with me that it was in my order together with the ice mocha. Then they said they would refund it. I haven't checked if they did but I absolutely was not happy with the experiences. It will be a long time until the next time I come. They do need to improve...

Went into Kribi Coffee this weekend. I placed an order for a coffee and a pastry with extra cream. When I received my cup, it was half full, and the gentleman said, with extra room, so then I had to ask for cream. I proceeded to wait for over 10 minutes for my pastry. While waiting, got to stand back and observe. People were coming and going. While observing, I noticed a woman coming in and clocking into work. I was standing against the wall, and she gave me the nastiest look imaginable. I just stood there, continuing to mind my own business. As she clocked in and proceeded to go on the other side of the counter, she took her personal water bottle, took the lid off, and filled it up with water. The water dispenser was close to where her mouth makes contact with the top of the water bottle. She continued to give nasty looks. I believe her name is Liz, based on the comment somebody else made when calling over to her. I simply want to feel appreciated as a customer and not have to wait forever...

(a quick edit to add context to the star rating from my most recent experience a few months back)

Kribi is a really cute shop and is a fun place to be in. The flavored drinks and food are pretty decent but ordering plain cappuccinos left a lot to be desired. The steamed milk didn't really have any microfoam, so the cups I've gotten before have basically been espresso with milk that's been over steamed and large bubbles that hadn't been integrated properly for good microfoam.

With that being said, I do recommend this place if you are more into the more recipe-based drinks or want a snack. They have great offerings and I've had nothing but positive experiences with that staff! The beans that I've bought have also been great options if you like making espresso drinks or pour overs at home, so check those...